Essential Job Responsibilities

HOPWA and Other Housing Opportunities Coordination:

Screens and/or assesses all new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule

Completes application for HOPWA programs (PHP & STRMU) and other housing programs.

Determines eligibility for HOPWA programs and other housing programs.

Identifies resources and referring to appropriate housing programs.

Follows up on clients’ housing stability (HOPWA and non-HOPWA housing).

Caseload Management:

Maintains an average annual active caseload as assigned by manager.

Acts as a liaison when required to ensure clients are properly referred within agency programs or external services in order to remove barriers to treatment and care.

Service Planning and Documentation:

Ensures all documentation is timely, accurate, legible and clear.

Empowers clients to participate in their treatment planning as needed.

Maintains progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.

Inputs client information using electronic data entry according to agency and departmental guidelines.

Maintains an accurate record on time sheet reflecting time spent in program worked.

Prepares necessary program reports and records as requested by the supervisor and/or manager.

Manages Resources:

Maintains comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.

Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, HMIS, Provide Enterprise, CareWere and client records).

Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.

Community Involvement:

Participates in agency developmental activities as requested.

Culture of Service: 3 C’s

Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility:

The responsibility for internal and external contacts is frequent and important.

Physical Requirements:

This work requires the following physical activities: constant sitting, walking, hearing and talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in patients’ homes, community agency settings and in hospitals.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

Education

• Bachelors or better in Social Work or related field
• Bachelors or better in Public Administration or related field
• Bachelors or better in Health Administration or related field

Skills

• Analysis
• Caring
• Checking for Accuracy
• Collaborating
• Collaboration
• Comforting
• Commitment
• Communication
• Compassion
• Conceptual Thinking
• Conflict Resolution
• Constructive Criticism
• Cooperation
• Coordination
• Courteous
• Critical thinking
• Customer Service
• Documentation
• Financial Analysis
• Integrity
• Interpersonal Skills
• Microsoft Office
• Multitasking
• Planning & Organizing
• Problem solving
• Quick Thinking
• Self-motivation
• Telephone
• Verbal Communication
• Written Communication
• Healthcare Systems

• Bilingual (English-Spanish)
• Bilingual (English-Creole)

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals