About the Role:

Supporting the Association’s several departments in delivery of valuable and viable propositions to our chosen audiences, the Experience Delivery Manager (a Lead Manager level role) will work with the Proposition Owners and Department Leaders and Experience Partners and Service Managers across a set of propositions/programs to ensure, on-budget delivery to required quality standards/specifications and achieve the agreed outcomes concerning meeting audience needs and delivery of revenue.

You Will:

Participate with Experience Partners, Proposition Owners and Department Leaders in formulation of programs aligned to our proposition strategies that resonate with clearly defined audience segments and achieve revenue and Return on Experience Investment.

• Write and submit briefs to initiate program delivery; ensure briefs contain SMART goals that provide complete clarity on required deliverables, dates of delivery, expected audience outcomes and measures.
• Align with the Experience Management Planning function to determine scheduling aligned to the integrated calendar and capacity planning constraints.
• Work with leaders in Experience (Content Services, Marketing Operations, Digital Product Management and Global Engagement Centre) to assign/activate squad members or activate a seasonal squad. Appoint the squad leader work and initiate the squad working process. Monitor squad activity from end-to-end to specifications and agreed outcomes.
• Via the Experience Service Manager, communicate with the Proposition Owner and Experience Business Partner regarding status.
• Respond to concerns from Proposition Owners and other Partners and work with the Squad to provide prompt resolution.
• At least once every 6 months review delivery practices and working relationships across squads to maximize overall performance.

You Have:

• Bachelor's degree
• 7 years of experience in marketing, digital content management, digital content development or related field.
• Experience creating services, solutions, and stories that provide meaningful and experiences to users through use-centric design.
• Experience delivering across multiple channels.
• Agile methodology