7 Experience Service Manager - US Jobs in Durham, NC
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US - the Association Careers is Hiring an Experience Service Manager - US Near Durham, NC
About the Role
You Will:
- Respond to and manage incidents and urgent service requests from Proposition Owners and Team Leaders and work with the Experience Delivery Managers and their squads to provide prompt resolution.
- Maintain an up-to-date service catalogue and communicate with important business stakeholders and the Experience teams.
- Manage the governance of the Experience service model with important partners obtaining important performance data from relevant teams in particular Experience Audience Insights Intelligence and Analytics
- Maintain SLA / OLA agreements through formal processes with Proposition Owners and socialize with other Team Leaders
- Maintain regular with the Proposition Owner and Experience Business Partner regarding status of important programs together with Experience Delivery Managers.
- Provide regular clinics and other forms of education sessions to partners on the Experience function how it operates and the service model
You Have:
- Bachelors degree
- 5 years experience in marketing, digital content management, digital content development or related field.
- Experience creating services, solutions, and stories that provide meaningful and relevant experiences to users through use centric design.
- Experience delivering across multiple channels.
- Agile work experience.
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, and an employee assistance program. We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family, and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
#LI-Remote #GreatPlacetoWork
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
This role is not intended to be based and/or filled in NYC and therefore the salary is not published. If you are an NYC resident and wish to be considered for this opportunity, please reach out to the recruiter listed on the posting and they will be happy to provide you any further information. Additionally, we are not presently able to hire in California.
Job Summary
Full Time
$85k-110k (estimate)
03/20/2024
05/14/2024
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