Associates International, Inc. (Ai) is seeking an energetic Client Service Representative who thrives in a fast-paced environment and enjoys collaborating with customers and internal teams. The position is responsible for supporting customers from the start of their projects through to delivery. The ideal candidate has a passion for working directly with customers at all levels in an organization and collaborating with internal Sales and Operations teams to ensure every customer experience is exceptional.

Founded in 1973 and located in Wilmington, DE; Ai is a growing print communications firm specializing in commercial print, large format, direct mail, kitting & fulfillment, promotional products, and digital marketing. We foster a fun, positive, collaborative and rewarding environment and it’s at the core of everything we do. Our company is built on people who demonstrate a positive attitude and a “seize the day” approach; enabling us to deliver legendary customer service and winning results for our company and the customers we serve.

Salary negotiable with experience.

Responsibilities:

- Create and maintain job information in MIS/CRM System

- Complete work orders, estimate forms, and all other paperwork to ensure jobs are prepared properly for production

- Communicate with customers throughout the process via email and phone

- Troubleshoot and resolve any customer concerns or inquiries

- Represent the customer internally, ensuring projects are completed on time and with accuracy

- Education customers on best practices to ensure the highest quality end-product

Requirements:

- Minimum 1-2 years’ experience in Customer Service or other Sales Support roles

- Proficient in basic business software (MS Office, Google Docs, etc.)

- Excellent written and oral communication skills for effective communication with customers

- Experience in or willingness to learn about the printing industry

- Ability to handle multiple projects simultaneously, with strong attention to detail

Bonus Experience

- Experience with printing equipment, promotional products, and direct mail

EMPLOYEE BENEFITS:

Ai offers a competitive compensation and benefits package including, but not limited to:

· Health Insurance

· Dental Insurance

· Flexible Spending Account

· Health Reimbursement Account

· Life Insurance

· Short term and long-term disability

· 401(k) plan

· Paid time off

· Success sharing

Our benefits are designed to foster a cohesive work and personal life balance while understanding your career aspirations and forging a path for your future development and growth.

Associates International, Inc. is an equal opportunity employer. Employment decisions are based on merit and business needs; not on race, color, religion, national origin, ancestry, gender, sexual orientation, age, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Candidates must have legal authorization to work in the US and will not require sponsorship.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Wilmington, DE 19801: Relocate before starting work (Required)

Work Location: In person