2 IT Support Specialist Jobs in Lynbrook, NY
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AI Fire is Hiring an IT Support Specialist Near Lynbrook, NY
Our hybrid model allows us to simultaneously cater to national, multi-site customers who wish to outsource the vendor management process and support customers who prefer a direct relationship with fire protection professionals.
AI Fire - IT Support Specialist
Hourly Rate: ($31.73 - $ 37.02)
Description:
AI Fire is seeking a Help Desk/IT Technician to provide IT support to end users company wide, both local and remote.This person will be responsible for responding to telephone, email, and personnel requests for technical support and handle research, isolation, and resolution/escalation of any IT related issues.They will also perform general maintenance tasks on IT systems, configure and deploy new computers, and assist with enterprise projects.
Responsibilities:
- Provide technical support and assistance to local and remote users in multiple office locations for IT support requests relating to computer hardware, software, networks, and peripherals
- Communicate and perform troubleshooting with end users using email, phone, and remote support software
- Prevention and remediation of malware and virus infection
- Document troubleshooting steps and resolution details for IT support requests
- Draft and publish KB documents as needed for FAQs and procedures
- Deploy and configure desktop and notebook computers for use on company network
- Coordinate purchasing of computer hardware, software, and peripherals
- Manage computer and user objects in Active Directory environment
- Manage user mailboxes and distribution groups running in an Exchange environment
- Manage user accounts in Microsoft Dynamics 365 CRM portal
- Assist with organization-wide networking and systems projects
- Proficient with Microsoft Office products
- Strong knowledge of Microsoft Windows client operating systems (7, 10)
- Strong critical thinking and analytical problem-solving skills
- Familiarity with Microsoft RemoteApp and Desktop Connections
- Familiarity with Microsoft File and Printer Sharing
- Basic understanding of wired/wireless networking concepts, general troubleshooting steps and network tools
- Basic understanding of networking protocols (i.e. DHCP, DNS, TCP/IP)
- Experience with troubleshooting and repair of desktop/notebook PCs and peripherals
- Experience with troubleshooting printers and MFCs
- Experience working in Microsoft Active Directory environment, primarily administration of computer and user objects
- Some routing, switching and firewall experience preferred
- Working knowledge of Microsoft Windows Server environments (2012 ) preferred
- Experience with using PowerShell to run scripts and automate administrative tasks strongly preferred
- High school diploma or GED required; college graduate preferred
- College degree in computer science or related field strongly preferred
- 2 years working in IT support or relevant profession
- Occasional travel to remote sites
- Excellent verbal and written communication skills to interact with all levels within an organization
- Must be able to work independently as well as with a team
- Strong ability to multi-task and prioritize workloads
- Excellent organization and attention to detail
- A Certification – CompTIA
- Network Certification - CompTIA
- MCITP – Microsoft Certified IT Professional
- MCP – Microsoft Certified Professional
- MCDST – Microsoft Certified Desktop Support Technician
- MCTS – Microsoft Certified Technology Specialist
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
Job Summary
Full Time
$81k-100k (estimate)
04/06/2024
05/08/2024
aifire.com
LONG BEACH, CA
200 - 500
2009
MICHAEL LLOYD
$50M - $200M
Related Companies
About AI Fire
AI Fire is a leading provider of fire and life safety services across the U.S. AI Fire offers its services through two leading fire protection businesses. We offer national account services via our vendor network through Academy Fire and serve local and regional customers through Impact Fires employed technicians. Our hybrid model allows us to simultaneously cater to national, multi-site customers who wish to outsource the vendor management process and support customers who prefer a direct relationship with their fire protection technicians. WHO WE ARE We are a business focused on protecting y...our personnel and property. We are not a facilities management company. We are fire safety experts dedicated to providing the highest quality service possible to safeguard your business. WHAT WE DO We inspect, service, design, and install fire protection and life safety systems nationally and in your community. Our experienced and qualified team will ensure compliance and customer satisfaction for all of your fire protection systems. WHAT ARE WE INTERESTED IN We are looking for other fire and life safety business owners and professionals to join our growing platform. We are interested in other fire protection companies with the same dedication to their customers and employees. We can be stronger together. COMPANY HISTORY In less than a decade, AI Fire has become one of the preeminent fire and life safety companies nationwide. Our team has a collective 450 years of industry experience and several members of our leadership team have been working together for more than two decades. AI Fire is owned by Audax Group, a leading U.S.-based private equity investment firm
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The job skills required for IT Support Specialist include Computer Science, Troubleshooting, Written Communication, Networking, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
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Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
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