Title Windows System Engineer

Location Raleigh, NC (remote 3 days a week and 2 days in the office)

Duration : 12 Months

Note - Candidates must be local, remote 3 days a week and 2 days in the office

Job description:

Agreeya is a Global System Integrator and seeking a Windows System Engineer.

Overview:

Client is looking for candidates for a Windows System Engineer position who has specialized knowledge and an in-depth understanding of the underlying hardware and software architectures, the ability to recognize, diagnose and resolve complex problems, and ability to evaluate and integrate emerging technologies.

The resource shall take an active role in the transformation of the Client Desktop Computing Environment on Windows 10 SAC 19045 and Office 365 ProPlus.

Required Skills:

• Advance knowledge and troubleshooting skills with Microsoft Operating Systems
• Analyze and resolve complex hardware and software problems with distributed systems.
• Use in-depth knowledge of distributed hardware and software systems.
• Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.
• Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
• Able to troubleshoot unusual or unexpected findings as appropriate.
• Provide an action plan for resolution of any/all faults detected.
• Perform isolation testing of problem equipment and/or software.
• Provide periodic reports to users and managers of systems status.
• Provide weekly status reports and maintain project cost charge backs.
• Maintain project plans as required and notify management of critical failures and/or missed milestones.
• Use change and test management procedures as required.
• Provide documentation of all solutions to problems.
• Provide reports with intent to share solutions found.
• Provide and implement escalation processes and/or procedures.
• Develop, implement, and follow the appropriate quality assurance program.
• Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations.
• Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
• Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues.
• Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.
• Create change requests, in compliance with existing procedures, for change management.
• Perform user assistance, training, and information sharing.
• Provide on-site system or application support for deployment/installation as required.
• Maintain professional appearance and attitude in keeping with the standards on the US Government Client.
• Interact with other diverse functional groups to accomplish stated objectives.

This position requires the following demonstrated competencies:

• Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.
• Effective oral and written communications skills.
• Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
• A commitment to quality.

Education/Knowledge Requirements:

o A minimum of eight (8) to twelve (12) years relevant experience.

o A degree from an accredited College/University in the applicable field of services is required. If the indiviual's degree is not in the applicable field then four additional years of related experience is required.

o Typically performs all functional duties independently.

About Us:

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500 organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at Agreeya for more information.