Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers!

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)

The Retail Assistant Manager works on a collaborative team including the Thift Store Manager, Donation Scheduler, and Donation Pick Up Assistant.

The organization has grown a lot of trust in its employees. I'm given the autonomy to do my job the best way I see fit without being micromanaged. I feel appreciated even though my job does not directly relate to patient care." - Agrace Thift Store Employee

HOW YOU’LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)

The Assistant Thrift Store Manager is responsible for assisting in the coordination of the daily operations for the Agrace Thrift Store. This includes customer service, sales, store standards and managing inventory levels as well as the supervision of Agrace Thrift Store volunteers.

• Manage Daily Operations
  • Assist store manager with the daily operations of the thrift store including sales floor management, oversight of backroom operations, and administrative tasks.
  • Ensure customer service skills are maintained and practiced by all levels of store staff and volunteers
  • Ensure safety and cleanliness of the store.
  • Work with management group to resolve problems and concerns to maintain a positive relationship with volunteers, customers, and donors.
  • Ensure sales floor inventory is priced, displayed, and rotated to promote sales and meet store sales goals.
• Coordination of Volunteers
  • Train and retain the volunteer work force for the location.
  • Assign day-to-day tasks to volunteers and provide coaching to ensure work is completed on time and to standard.
  • Manage efficiency of thrift store ensuring appropriate staffing and volunteer levels are maintained and work is allocated effectively.
• Other Duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• High school diploma or GED or equivalent combination of education and work experience
• 3 years of experience in retail or retail management

• Intermediate Microsoft Office Suite skills
• Ability to work effectively and cooperatively with others
• Experience using industry specific software
• Ability to communicate effectively verbally and in writing
• Ability to be flexible in time and task to meet organizational needs
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to work at various Agrace locations.
• Ability to use proper body mechanics and standard precautions

Don’t meet these qualifications as written? We would still love to talk about roles at Agrace: Join Here

At Agrace we are strengthened by the diverse experiences, cultures and traditions of our staff, patients, and clients.

Together, we pursue a vision of equity—in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging and inclusion that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.