MISSION:

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.

The values of ASNCM have been determined by its employees and are the foundation of our culture.

Collaboration – I communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families.

Compassion – I work with “heart” to be kind, caring, and willing to help our consumers in their journey.

Consumer-Centric – I am committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.

Empowerment – I strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.

Integrity – I uphold the utmost standards of professionalism, ethics, and personal accountability, earning and maintaining our consumers' trust in me.

GENERAL DESCRIPTION:

This vital role offers a unique opportunity to directly support the community resources program. You’ll be part of a team, accompanying the Liaison on facility visits, and handling complex cases that make a real difference. You’ll uphold the highest standards set by the Executive Office of Elder Affairs, ensuring all case documentation is comprehensive and accurate.

ROLE AND RESPONSIBILITIES:

• Supports the Community Transition Liaison to operate at the top of their role and responsibility.
• Accompanies the Liaison on nursing facility visits as needed.
• Provides additional support to the Liaison for complex cases.
• Gathers documentation needed to assist the consumer in applying for public benefits.
• Assists the consumer in completing and submitting housing applications.
• Conducts clerical duties as needed by Liaison and/or Supervisor, including data entry into EOEAdesignated cloud-based data enterprise system.
• Ensures case documentation meets the standards set forth by the Executive Office of Elder
• Affairs for the Community Transition Liaison Program
• Record all telephonic inquiries in SAMS Call Log (usually submitted by DAY IN staff as well as I&R staff).
• Respond to callers making any referral for ASNCM services and programs.
• Prior to entering SAMs referral, I&R Specialist will verify REVS (MassHealth coverage) and obtain all necessary data elements to process the referral.
• I& R Specialist will review recent SAMs journal notes prior to finalizing the referral and may seek supervisory input if they are unsure where to direct referrals.
• Process referrals for Nursing Home Screenings (AKA Community Screenings) and Adult Day Health Screenings for any MassHealth member or applicant. Forward these referrals to RN Team to be assigned.
• Record and process SHC, Options Counseling, PCA, AFC, Caregiver specialist, and SCO referrals. Forward referrals to appropriate staff or manager.
• Enter all SHC referrals into the INTAKE TRACKER data base.
• Maintain updated resources in 1800 Age Info data base annually.
• When the services needed are unavailable or unknown, the I&R Specialist shall offer Options Counseling referral.
• Conducting and tabulating the results of the I&R QA Survey twice yearly;
• Alert direct care staff of scheduled office hours for MEC and BEC Specialists via Outlook calendar reminders.
• Representing ASNCM at Health and/or Resource Fairs; and
• Perform all other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

High School diploma or GED with 1 year of related work experience and/or interest in working with nursing facility residents including older adults or persons with disabilities who are transitioning from an institutional to a community setting.

The ideal candidate will have the ability:

• To independently organize work and meet deadlines.
• To multi-task in a busy environment
• To manage constant change with a positive attitude
• To articulate program needs and goals and make public presentations.
• To positively influence others to achieve results that are in the best interest of the organization.
• Must be proficient in Microsoft Office

A valid driver's license and a legally insured and registered motor vehicle are required, a copy of current license and registration will be on file in the personnel record.

ESSENTIAL FUNCTIONS:

Sufficient clarity of speech and hearing which permits communication with supervisor, co-workers, consumers, community professionals, and general public.

Ability to talk on a phone, stand, walk, sit, and travel in the community.

Ability to travel throughout the state of Massachusetts in a private vehicle under all weather conditions including snow.

Ability to express ideas concisely and clearly, orally and in writing.

Sufficient vision which permits production and review of a wide variety of materials, written correspondence, reports and related electronic and paper communication.

Ability to lift and carry objects weighing 20 pounds.

Ability to read and analyze data.

Ability to exercise sound judgment in making decisions.

The above Essential Functions may be accomplished with or without reasonable accommodation. This is not an exhaustive list of responsibilities and requirements for the position. Other functions may be added at any time.