As the Senior Network Engineer (Shared), you will act as a model of customer service excellence to all organizational staff members. You will support multiple organizations as a shared resource in locations within the National Capital Region (NCR) and, as needed, Naval Station Guantanamo Bay (NSGB). You will oversee a team of highly qualified network professionals, participate with other task IT professionals, and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation, and other critical needs. Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort. Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally.
 
Job Duties:

• Function as the SME responsible for the development, implementation, and configuration, of Network Infrastructure across multiple locations operating a broad range of network technologies.
• Lead O&M support efforts of all NIPRNET, SIPRNET, and JWICS Network Infrastructure in NSGB and Special Access System Network Infrastructure in the NCR and NSGB.
• Installs, monitors, manages and supports switches, routers, and data circuits for Voice, Data, and Video Systems
• Responsible for the installation and maintenance support for inside/outside facility LAN/WAN wiring and & fiber terminations and patch connectivity.
• Ensures Network Infrastructure is securely configured in accordance with DoD Cyber Security Policy,
• Maintains a broad understanding and deep knowledge across all applicable network technologies, and advises the Information Technology Division in utilizing and integrating innovative technologies in support of Network requirements.
• Leads engineering and installation (E&I) support for inside/outside plant LAN wiring & fiber optic cable terminations.
• Installs, configures, maintains, and troubleshoots Network Encryption device operation.
• Ensures proper IP Address allocation to optimize network performance and maintain network security.
• Leads efforts to troubleshoot network issues and outages and coordinates with internal and external entities to resolve complex networking issues.
  • Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
  • Provide O&M support for Special Access System infrastructure for approximately 150 users.
  • Participate in developing, implementing, managing, and maintaining the VDI for thick/thin/zero clients and server virtualization technologies.
  • Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
  • Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
  • Provide support for storage area network (SAN) and encrypted file storage capabilities.
• Make sure desktop computers interconnect seamlessly with various systems
• Vouch for and implement upgrades on systems to guarantee longevity
• Ascertain and repair hardware and network connectivity issues
• Support for technical upgrading and maintaining of entire desktop systems
• Assist in testing and deployment of new applications and systems
• Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
• Utilize ITIL best practices to enhance and optimize the services provided to end users
• Manage the implementation of an enterprise knowledge base and knowledge management best practices
• Coordinate with support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
• Resolve customer issues effectively or escalate them to appropriate support tiers.
• Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues.
• Government-provided tools include, but are not limited to, the following:

(1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and
(2) Microsoft SharePoint as a knowledge management repository for SOP’s

• Work with management in assessing staff performance/reviews/changes.
• Assist in the professional and technical development of the team

Requirements:

• Shall possess a TOP SECRET w/ SCI Eligible security clearance
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to oversee up to 5 network technicians.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

 
Education and Experience: 

• Bachelor’s degree in an IT-related field or 10 years equivalent experience
• 10 years of DoD Network Engineering Experience
• 7 years of experience leading tasks of a similar size/scope
• 5 years working in a VDI environment for either DOD or the IC

Required Certifications:

• Cisco Certified Network Professional (CCNP) Enterprise
• DoD8570.01M IAT Level II (one of the following):
  • CCNA Security,
  • CySA ,
  • GICSP,
  • GSEC,
  • CND, or
  • Security CE

Preferred Certification:

• VPC Data Virtualization or End User Computing

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.