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AgeSpan
Formerly Elder Services of the Merrimack Valley/North Shore
At AgeSpan, you'll find a work environment that combines:
Depending on your role and your hours, we offer
Summary:
The IT Support Analyst is a key member in a small IT Team that supports the day-to-day activities of end users providing Tier 1 support to our staff via phone, email and computer chat. You will be crucial in providing timely and effective support across two locations while providing excellent customer service related to agency supported applications and equipment. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that require additional knowledge or skill set.
Responsibilities include:
Skills and Qualifications:
Skills include:
Qualifications:
A minimum of 1 years of experience in the field. Bachelor/Associate degree in an IT related study is preferred or technical certifications such as CompTIA Network , A , MCP, MCTIP, Microsoft certifications. Must have basic knowledge of computer systems and mobile devices.
Hours: 37.5 per week
AA/EOE
AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.
Full Time
$78k-98k (estimate)
06/23/2023
03/07/2029
The job skills required for IT Support Analyst include Troubleshooting, Customer Service, Help Desk, Installation, Microsoft Office, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.
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Quotes from people on IT Support Analyst job description and responsibilities
The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
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IT support analyst often communicate directly with consumers.
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IT support analyst perform analysis of root causes.
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troubleshooting hardware and software issues.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Analyst jobs
A IT support analyst should be able to work calmly when under pressure.
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A IT support analyst should provide enterprise-level support to customers.
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Name variables and functions using clear and relevant names.
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Re-use common functions to save time.
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Set a time limit to complete a task.
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Step 3: View the best colleges and universities for IT Support Analyst.