Title: Production Support Specialist (I or II)

Location: Cypress, CA 90630 - 100% Onsite - 5 days a week

Duration: 6 Months contract

Only USC, GC Holders will work.

No Visa Sponsorship

Job Description:

• Handle special projects to incorporate new processes on premise and the Cloud.
• Perform script writing in support of daily production plan within IBM Workload Scheduler
• Ensure all scheduled production and test jobs run on-time.
• Ensure all published special instructions and security standards are adhered to.
• Act as a liaison between internal and external user communities.
• Collaborates with application support staff to design and provision services and troubleshoot problems.
• Prepare Production Jobs within workload scheduler and recommend, plan, and initiate performance improvements for senior Production Specialist review.
• Monitor performance of computer operation tasks in open systems, UNIX systems, and local/remote networks.
• Ensures all software and associated hardware equipment is up and running at all the times and initiates corrective action as needed.
• Any systems or hardware failures escalate to contact management and on-call support when problems cannot be resolved by standard operational procedure.
• Analyze system output, note abnormal results, and initiate appropriate remedial action for resolution in a timely manner.
• Conduct on-going analysis of processing deficiencies/weaknesses and either recommend or initiate changes, dependent upon complexity.
• Monitor and identify recurring failures requiring correction and work with the appropriate ISD personnel to ensure the conditions are corrected.
• Recommend remediation options and possible solutions.
• Other duties as assigned by manager or senior production specialist.