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Position Title: Customer Experience Manager
Department: Customer Experience
Division: US Farm, Canada Farm, North America Commercial
Location: Naperville, IL, USA
About AGI
AGI is a global food-based infrastructure company publicly traded in Canada. With over 4,000 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.
The Opportunity
We are seeking a dynamic and experienced Customer Experience Manager to lead our customer-centric initiatives across the US Farm, Canada Farm, and North America Commercial business segments. The ideal candidate is a strategic thinker with a passion for enhancing customer satisfaction and loyalty. As a Customer Experience Manager, you will be responsible for shaping our customer experience strategy, aligning multiple teams, and driving continuous improvement efforts to create exceptional customer journeys.
The Team
Reporting to the Senior Director - Product Sales Execution & Customer Experience, this position will collaborate with the entire North American customer experience team, which includes agents, product specialists, team leads, supervisors, and divisional managers.
Responsibilities
Qualifications
AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.
Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.
Full Time
Durable Manufacturing
$92k-137k (estimate)
10/22/2023
04/21/2024
WINNIPEG, MANITOBA
1,000 - 3,000
1996
TIM CLOSE
$500M - $1B
Durable Manufacturing
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.