Description

As a Harness Sales Specialist at Ag Express Electronics Inc., you will play a pivotal role in delivering exceptional customer experiences. You will leverage your expertise to adeptly handle customer inquiries, providing tailored recommendations, precise quoting, and seamless coordination for the delivery of cutting-edge harness systems. Your cross-functional collaboration skills will be key as you work closely with various teams to streamline production processes, ensuring the timely fulfillment of orders. In this dynamic role, maintaining excellent customer service standards is paramount, contributing to our commitment to delivering innovative solutions and fostering long-lasting client relationships.

Key Responsibilities:

Technical Expertise

• Recommend, quote, and sell systems and wire harnesses, ensuring customer satisfaction through efficient coordination and delivery.
• Stay informed about industry trends and product advancements to provide informed recommendations.
• Design new and modified cables and wiring harnesses offered by Ag Express.

Cross-Functional Collaboration

• Coordinate with purchasing and sales teams to streamline the processing and fulfillment of sales orders.
• Work closely with the production manager to schedule and oversee the production of wire harnesses.

Effective Communication

• Respond promptly to customer inquiries via phone, email, and other channels regarding Ag Express harness products and services.
• Maintain proactive communication with farmers and implement dealers, providing updates on order status and wiring harness builds.
• Uphold excellent customer service standards, addressing issues promptly and providing necessary support.

Documentation

• Create comprehensive bills of materials, including labor, for custom and new harnesses.
• Perform other duties as assigned.

Requirements

Core Competencies:

• Proven experience in harness production and/or customer service, demonstrating a deep understanding of industry best practices.
• Ability to navigate challenges with a solutions-orientated approach, ensuring customer satisfaction.
• Strong verbal and written communication skills, enabling effective collaboration with internal teams and external stakeholders.
• Exceptional interpersonal skills to build and nurture positive relationships with clients and colleagues.
• Meticulous attention to detail in all aspects of harness production and coordination.
• Demonstrated adaptability to evolving project requirements and industry trends.
• Proactive and service-oriented mindset, consistently prioritizing customer needs.
• Positive attitude contributing to a collaborative and engaging work environment.
• Advanced skill in utilization of Microsoft 365 Suite, ensuring efficient documentation and communication.
• Experience with drawing software is a valuable asset, enhancing capabilities in design and visualization.
• Exemplification of Ag Express Electronics Core Values

Qualifications:

• Successful completion of high school education or equivalent (GED).
• A background in agriculture is advantageous, providing additional context and understanding of industry-specific requirements.

Physical Requirements:

• Remain in a seated position 50% of the time; alternate between sitting and standing.
• Move about the office to access parts, including high-level shelving, ascending/descending ladders.
• Move up to 50 lbs. of equipment.
• Operate machinery for intricate cable/parts fabrication.

Benefits:

Ag Express Electronics offers a leading benefits package as highlighted below:

• Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options
• Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance
• 401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics. 
• Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
• Paid Time Off (PTO)
• Paid Holidays: Holidays which are recognized and observed by Ag Express Electronics
• Flexible Hours: Flexible work hours enable employees to have more control over their work schedules. This may allow for a better work-life balance and increased flexibility.
• Educational Assistance: Supporting our employee development by offering educational assistance. This could involve financial support for employees pursuing further education or professional certifications relevant to their roles.
• Casual Dress: Workplace appropriate, casual dress environment with company logo clothing (provided) as preferred daily dress.

Ag Express Electronics is an Equal Opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender, identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.