Description

Position Summary:

The Director of Social Services ensures quality care and oversees Clinical and Social Services functions of the shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Director of Social Services provides supervision to the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes.

Principal Duties and Responsibilities:

Under the general supervision of the Program Director, Director of Social Services are expected to perform the following principal duties and responsibilities.

• Assist the Program Director with the administration of the program.
• Provide and ensure delivery of quality services to all residents through direct supervision of a team of Case Managers, Housing Specialists, Employment Specialists, and a Case Manager Supervisor.
• Coordinate all case management services, including social service intake, assessments, development and implementation of independent living plans, and case conferences.
• Facilitate interdepartmental communication and conduct staff meetings with social service employees.
• Attend meetings with funders or outside agencies as required
• Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
• Report all significant (i.e., Funder) events, and monitoring events to the Program Director
• Liaise with medical and psychiatric providers (both internal and external), employment providers and partnered community organizations to ensure appropriate service delivery for clients.
• Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment
• Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans
• Assist the Program Director with completion of monthly deliverables as assigned by the Program Director.
• Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
• Review analysis of program and demographic client data to make program improvements
• Communicate with peers at other AAPCI Shelters on issues related to client progress and best practices
• Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
• Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
• Identify changing program needs and program gaps to develop new services, service directions and/or programs to meet client needs.
• Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e., address and investigate client complaints)
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e., identify training needs, professional development, etc.)
• Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
• Organize onsite and offsite training opportunities for professional growth and development of staff.
• Report all incidents that may subject AAPCI to liability to the Program Director.
• Assist in the Review and Submission of incident reports as assigned by Program Director.
• Required to provide oversight to the facility and programs in the absence of the Program Director.
• Performs other duties assigned by the Program Director

Qualifications

Minimal Qualifications:

Degree Requirement:

• Master’s Degree in Related Field (Social Work, Mental Health Counseling, Education, Psychology, Sociology, etc.) - Highly Preferred or,
• Bachelor’s Degree in a relevant field with significant managerial experience.

Other Qualifications:

• Supervisory experience of at least three (3) plus years, strongly preferred.
• Experience working with the NYC Department of Homeless Services and DHS CARES system is preferred
• Previous experience with case management, job development, and/or adult education.
• Previous experience creating and delivering impactful service plans for shelter residents
• Excellent communication skills, professional demeanor, sound judgment and strong organizational skills.
• Willingness to work collaboratively, but with the capacity to work independently.

Equal Employment Opportunity

AAPCI is an equal employment opportunity employer, and understands that embracing our differences makes us a stronger, better agency. We appreciate the importance of having a workforce that reflects the various communities in which we work and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

AAPCI is subject to, and in compliance with, the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors. AAPCI will consider requests for reasonable accommodations consistent with applicable law and the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors.