Position Overview:

Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop Team Members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
• Participate in store recruitment and create succession plans for the store
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated time frames
• Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions

Customer Offering:

• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
• Accountable for each new product launch
• Review customer surveys and manage appropriately
• Understand and utilize local market tends as provided by Area Manager
• Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager.

Schedule Requirements:

• To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store. Following the business needs using the heat map of customer flow. All managers are required to work the following schedules:
• A minimum of two Saturdays per month, February through November
• In December, every weekend is required
• January, flexible scheduling allowed for time off
• A minimum of one (1 mid-shift (until 7:00 or 8:00 pm) each week
• A minimum of three (3) closing shifts per month (for 2:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required)
• A minimum of one (1) opening shift per week

Financial:

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
• Meet or exceed financial targets through partnership with Area Manager
• Review and monitor the Loss Prevention program to protect the company's inventory and assets
• Review financial documentation (invoices, costs) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost. Plans with Management when trends show a deficit to budgets

Day to Day Operations:

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to customer complaints
• Organize and/or attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming event and promotions; execute appropriately

Regulatory Adherence:

• Ensure that OHS, LP, TAP or Rserving and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain TAP or Rserving and ensure employees maintain TAP or Rserving
• Ensure AK ABC Board and other government guidelines are met
• Adheres to all Afognak Native Corporation policies, with a focus on Social Responsibility

Work Experience - Required/Preferred:

• Minimum, 3-years' experience in retail environment
• Minimum, 3-years' supervisory and/or management experience (preferred)
• Must be 21 years of age or older.

Education - Required/Preferred

• High School Diploma or equivalent
• TAP or Rserving Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Other Skills and Capabilities - Required/Preferred

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation
• Strong understanding of store operating reports, including P&L statements

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Workplace Hazards

• Robbery and shoplifting - psychological stress, violence and harassment
• Overexertion injuries
• Lifting and Handling Materials
• Slips, trips and falls
• Knives and broken glass