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Position Overview:The Branch/Contact Center Manager I is responsible for providing leadership support of and managing the day-to-day operations in a branch or channel. This role is instrumental in ensuring employees are engaged and providing the best experience for our members. Additionally, the Branch/Contact Center Manager is accountable for the daily branch operations including: scheduling to ensure staffing levels meet member need, addressing and coaching employees through more complex member issues, and conducting branch/contact center verification reports. This role is also accountable for building rapport with members and the community.
Duties and Responsibilities:
Qualifications and Skills:
Workplace Environment:
Required Work Schedule:Monday–Friday, with rotating Saturdays. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.
This position will be based at a new Affinity Plus branch location coming later this year in Shakopee, MN. Initial training will take place at another metro area branch until the new location is open.
Full Time
Banking
$72k-87k (estimate)
03/22/2024
05/13/2024
affinityplus.org
SAINT PAUL, MN
200 - 500
1930
Private
DAVE LARSON
$50M - $200M
Banking
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