JOB DESCRIPTION

Intake/ Medical Records Coordinator/ Customer Service Representative

JOB SUMMARY:

This position is full time will work with the Administrator, Director of Clinical Services in the areas of patient intake, medical records management and front-line patient services. Assists the Billing Department when needed.

Principal Duties and Responsibilities

• Enter patients into computer system
• Develop reports that accurately reflect current census
• Work with biller on billing issues
• Assist with answering phones and speaking with patient, caregivers and physician’s offices.
• Records and facilitates initial resolution of patient concerns or complaints
• Maintain accurate records of referral status
• Participates in initial quality audit of charts.
• All other duties assigned

WORKING ENVIRONMENT:

Works indoors in Agency office

JOB RELATIONSHIPS:

• Supervised by Administrator, Director of Clinical Services and Biller depending upon area of performance.
• Workers Supervised: None

RISK EXPOSURE:

Low Risk

LIFTING REQUIREMENTS:

Minimum

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Rotating weekends

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Intake in Home Health Carecare: 1 year (Preferred)

Work Location: In person