Overview

Job Summary:

The Client Engagement Manager is responsible for the overall management of an engagement, including, but not limited to day to day management of the onsite workforce. The Client Engagement Manager will ensure effective communication to contractors, client contacts, and internal contacts.

Essential Functions:

• Maintain and manage contractor work force
• Oversee and manage deliverables as outlined in SOW or contract
• Assist in optimizing the performance of contractors through performance management and KPI tracking and monitoring
• Day to day management of contractors including performance management and feedback, corrective action and disciplinary measures as needed
• Serve as the interface between client managers, local office and contract employees. This includes regular attendance of client production and/or staff meetings
• Assist and review client specific reporting and internal reporting
• Execute routine audit of contractor PPE compliance and other client driven policies
• Maintain a professional work environment in alignment with current client culture
• Safety conscious in all areas of the business to ensure that all employees are executing safe work procedures
• Follow Injury Reporting Protocol and Reasonable Suspicion Protocols by communicating with the appropriate internal contact and the local medical facility that provides post-accident care
• Support all documentation using Aerotek's online system and access database to track information
• Assist with onboarding and orientation as needed
• Attend quarterly business reviews and assist when needed

aerotekinternal