POSITION SUMMARY:

Associate Selling Leader

The Associate Selling Leader supports the Store Team Leader in developing and implementing the business strategy and leading the daily operations of the store. In partnership with the Store Team Leader, the Associate Selling Leader is accountable for driving results by effectively teaching, training and coaching associates into a high performing selling team that achieves sales goals, meets merchandising brand standards and delivers operational excellence.

ESSENTIAL JOB FUNCTIONS:

The Associate Selling Leader is responsible for the selection and coaching/development of all Selling Team Leaders and experts including Jean, Bra and Stylists. Driving all KPI and Comp results through effective LOD segments

RESPONSIBILITIES:

Drive for Results

• Contributes to and leads the execution of the store business plan to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.

• Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.

• Train and develop team on business acumen to drive business performance.

• Managing localization events to drive business and brand awareness.

• Ensure the Fitting Rooms are generating $1 M in revenue.

• Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media).

• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet businessneeds.

• Builds customer loyalty through in-store experience, utilization of social media and email capture.

• Support the Store Team Leader in the execution of the short and long term store business plans to drives KPI results and maximizes business

opportunities to include CRM, Loyalty and technology.

• Effective use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)

• Contribute to the achievement of all store financial, revenue and expense targets.

• Builds customer loyalty through in-store experience, utilization of social media and email capture.

Leadership

• Motivate and inspire the team by developing and delivering a compelling vision and purpose which encompasses American Eagle Outfitter’s Core Values

• Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.

• Hold the store team and self-accountable for achieving all brand, performance and behavior standards.

• Build effective relationships with associates, peers and supervisor to build a high performing store team.

• Collaborates with the STL in leading the leadership team through effective implementation of all AEO performance management tools and

processes (IDP, MPI, Success Factors, MDP, etc.).

• Lead and participate in productive weekly leadership meetings that align with and drive the business strategy.

• Proactively seek personal learning and development opportunities to build leadership skill set and enhance individualperformance.

• Comply with all AEO Inc. Loss Prevention standards and provide a safe environment for associates and customers.

• Ensure all associates training and development initiatives are executed in a timely manner

Talent Management

• Recruit, hire, develop and retain BFF & Stylists roles to ensure the store is sufficiently staffed to meet the needs of the business.

• Manage compensation decisions in partnership with the Store Team Leader and District Team Leader for BFF & Stylist roles.

• Educate all associates on the importance of personal appearance standards.

• Train, develop and coach the associate team; provide appropriate level of performance feedback to increase confidence and capability.

• Drive employee engagement by recognizing and rewarding employees for outstanding performance.

• Ensure that all associate team adheres to all employment practices and policies.

• Consistently assess and provide ongoing performance feedback through real-time coaching, scheduled touchbases, individual development planning

and the performance review process.

• Develops succession plans to ensure career paths for all associates; encourages associates to pursue internal opportunities.

• Manage compensation decisions in partnership with the Store Team Leader and District Team Leader.

• Recognize and properly resolve customer and performance issues; communicate high priority issues to the Store Team Leader and District Team Leader in a timely manner and collaborates to develop a plan for resolution to minimize risk.

Visual & Operational Execution

• Maintain 5 S standards on the sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.

• Executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet

company loss prevention standards.

• Oversees and ensures efficiency of all daily operational procedures in accordance with company policies.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Work Location: In person