Job description

POSITION TITLE: Merchandise Team Leader
REPORTS TO: Store Team Leader
STATUS: Full Time Non Exempt
SUPERVISES: Store Associates

POSITION SUMMARY:
The Merchandise Team Leader supports the Store Team Leader and is responsible in achieving sales goals, meeting merchandising brand standards and
delivering operational excellence through effectively leading a high performing merchandising and stock team.

ESSENITAL FUNCTIONS:
Put the customer first through Visual Merchandising by delivering flawless execution in Windows, Floorsets, Marketing and 5 Standards to drive Traffic and
deliver our seasonal brand and product message.

RESPONSIBILITIES:

Visual & Operational Execution

• Maintain 5 S standards on the sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.
• Manage all visual directives, mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe.
• Generate and analyze merchandise reports and make necessary brand appropriate merchandising moves to maximize presentation and drive sales.
• Oversee and participate in the efficient and productive handling of all merchandise from shipment receipt and processing, floorsets, markdown

optimization, Flex Fulfillment and replenishment systems while maintaining stockroom Standard Operating Procedures (SOPs).

• Oversees and ensures efficiency of all daily operational procedures.
• Executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet

company loss prevention standards.

• Leadership
• Motivate and inspire the team by developing and delivering a compelling vision and purpose which encompasses American Eagle Outfitter’s Core

Values

• Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
• Hold the store team and self-accountable for achieving all brand, performance and behavior standards.
• Build effective relationships with associates, peers and supervisor to develop a high performing team and customer-centric culture
• Lead and participate in productive weekly leadership meetings that align with and drive the business strategy.
• Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance
• Comply with all AEO Inc. Loss Prevention standards and provide a safe environment for associates and customers.
• Ensure all associates training and development initiatives are executed in a timely manner
• Drive for Results
• Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
• Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media).
• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs.
• Builds customer loyalty through in-store experience, utilization of social media and email capture.
• Support the Store Team Leader in the execution of the short and long term store business plans to drives KPI results and maximizes

business opportunities to include CRM, Loyalty and technology.

• Effective use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)
• Contribute to the achievement of all store financial, revenue and expense targets.
• Builds customer loyalty through in-store experience, utilization of social media and email capture.
• Talent Management
• Recruit, hire, develop and retain service team roles to ensure the store is sufficiently staffed to meet the needs of the business.
• Train, develop and coach the associate team; provide appropriate level of performance feedback to increase confidence and capability.
• Drive employee engagement by recognizing and rewarding employees for outstanding performance.
• Ensure that all associate team adheres to all employment practices and policies.
• Consistently assess and provide ongoing performance feedback through real-time coaching, scheduled touchbases, individual development planning

and the performance review process.

• Manage compensation decisions in partnership with the Store Team Leader and District Team Leader for service team.
• Develops succession plans to ensure career paths for all associates; encourages associates to pursue internal opportunities.
• Recognize and properly resolve customer and performance issues; communicate high priority issues to the Store Team Leader and District Team

Leader in a timely manner and collaborates to develop a plan for resolution to minimize risk.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Parental leave
• Retirement plan
• Store discount
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Commute:

• Syracuse, NY 13204 (Required)

Ability to Relocate:

• Syracuse, NY 13204: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person