About us

When it comes to maintaining and updating your commercial or industrial HVAC system, you want a company you can trust. Whether you are a commercial property manager, hospital building supervisor, manufacturing plant owner or anyone who makes building service decisions in the Atlanta, GA, area, you need to know about Aeras Building Solutions and how we can impact your HVAC efficiency.

At Aeras Building Solutions, we only service commercial and industrial HVAC systems, from intricate and complex air quality and climate control for hospitals to upgrades for office buildings. Our technicians include a diverse team with various backgrounds and expertise, offering a multi-faceted crew that can work on any industrial or commercial HVAC system. From commercial AC and boiler repairs to retrofits and new chiller installations, we will complete your HVAC services within budget and on schedule.

A HVAC (Heating, Ventilation, and Air Conditioning) Service Coordinator plays a crucial role in facilitating the efficient and effective operation of HVAC service teams.

Job Title: HVAC Service Coordinator

Job Summary:
The HVAC Service Coordinator is responsible for coordinating the scheduling, dispatching, and administrative functions related to HVAC service operations. They work closely with service technicians, customers, and management to ensure timely and quality service delivery.

Responsibilities:

• Schedule and Dispatch Technicians: Coordinate with customers and service technicians to schedule service calls, installations, and maintenance visits. Dispatch technicians to job sites based on urgency, location, and technician availability.
• Customer Communication: Serve as the primary point of contact for customers, providing updates on service schedules, technician arrivals, and any changes to appointments. Address customer inquiries, resolve issues, and ensure customer satisfaction.
• Work Order Management: Create, update, and maintain work orders in the scheduling system. Input relevant information such as customer details, service requests, technician assignments, and job status updates.
• Parts and Inventory Management: Coordinate with the procurement team to ensure timely availability of parts and materials required for service jobs. Maintain inventory records, track usage, and reorder supplies as needed.
• Technical Support: Provide administrative support to service technicians, including technical documentation and coordination of training programs.
• Quality Assurance: Monitor service activities to ensure compliance with company standards, safety regulations, and industry best practices. Conduct follow-up calls with customers to gather feedback and address any concerns.
• Data Analysis and Reporting: Generate reports on service performance metrics, such as response times, job completion rates, and customer satisfaction scores. Analyze data to identify trends, opportunities for improvement, and operational efficiencies.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Peachtree City, GA 30269 (Required)

Ability to Relocate:

• Peachtree City, GA 30269: Relocate before starting work (Required)

Work Location: In person