Aegis Worldwide

Electrical/Mechanical Field Service Engineer - Direct Hire - Great Benefits

Shift: 1st Only

$31 - 35 Healthcare, 401k

Location: Cleveland, OH

Aegis Worldwide has partnered with a prominent manufacturing facility who is seeking a Electrical/Mechanical Field Service Engineer to join their team. This position will require 75% travel with the travel being 1-10 days at a time. You do not have to live in Cleveland, OH to be considered for this position.

Objective:

A seasoned Automation/Electrical Field Service Engineer with a comprehensive background in technical support and customer service across the United States and Canada.

Key Responsibilities:

• Frequently travel (up to 75%) to client sites for the installation, diagnosis, and repair of capping equipment, including weekend and overnight stays to align with customer production schedules.
• Conduct mechanical troubleshooting, machine startups, debugging, and the rebuild/repair of mechanical assemblies.
• Maintain professional interactions and communication with customers and internal departments to address service and product concerns.
• Efficiently document and communicate technical issues through drawings, photos, and detailed reports.
• Offer remote support to Field Service Engineers, management, engineering, and clients via phone, email, and Skype.
• Lead the commissioning and oversee the installation of capping machinery, including training for end-users.
• Identify and promote additional customer service opportunities to enhance the company’s service and parts programs.
• Implement and adhere to field service processes to boost efficiency and organizational structure within the department.
• Undertake additional tasks as directed by management.

Requirements and Qualifications:

• Minimum of 5 years in a troubleshooting role, with at least 3 years focused on automation/electrical setup and troubleshooting.
• Profound knowledge in mechanical/electrical technical applications, including Allen-Bradley PLCs, servo-driven motors, and controls.
• Experienced in the setup, troubleshooting, and programming of sensors, vision cameras, encoders, drives, etc.
• Varied background encompassing manufacturing operations, engineering, aftermarket support, and customer care.
• Technical degree or certification preferred.
• Strong mechanical and automation aptitude, with a clear understanding of machine setup and control theory.
• Outcome-focused, with a self-driven, motivated, and persistent attitude.
• Exceptional problem-solving abilities with a knack for building and maintaining strong customer and business relationships.
• Customer-focused mindset.
• Effective presentation skills, along with persuasive written and verbal communication abilities.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and capable of learning proprietary CRM systems.