Work at AEG

**Guest Services Representative-Internal Only (Crypto.com Arena/Microsoft Theater)**

Guest Services Part Time STPLS4859 For more than 20 years, **AEG** has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

**About Crypto.com Arena**

Since its November 1999 Grand Opening, the AEG owned, and operated Crypto.com Arena has set industry standards for world-class sports and entertainment events and an unrivaled commitment to delivering to its fans best-in-class quality of service and a guest experience second to none. As the home of four professional sports franchises the NBAs Los Angeles Lakers and LA Clippers, the NHLs LA Kings and the WNBAs Los Angeles Sparks the downtown Los Angeles arena has proven to be a home court advantage for the local teams who have earned nine championships since moving to the L.A. LIVE adjacent venue. For more than 23 years, the iconic sports and entertainment showplace has continued to distinguish itself as the host of numerous major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 of the last 22 GRAMMY Awards shows. Crypto.com Arena has also been marked with performances and special events that brought international stature to the award-winning venue including concerts starring Taylor Swift, Beyonc, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bubl, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events.

**Please note:** This position is only available to current internal team members working as an Usher Ticket Takers at either Crypto.com Arena or Microsoft Theater.

**Job Summary:**

The Guest Services Departments GSR position excels in providing excellent guest service at all Microsoft Theater, L.A. LIVE and Crypto.com Arena events, especially in high-profile and VIP areas of the venues.

**Guest Services**

* Greet VIP guests as they enter.

* Provide guests with directions.

* Distribute promotional items.

* Check tickets/credentials for guests attempting to enter VIP entrances.

* Control ticket and credential access points.

* Provide mobility escorts and general assistance to deliver inclusive service to guests with disabilities

* Assist with information requests

* Notify Supervisor of guest complaints, and assist in diffusing situations.

* Effectively and calmly interact with angry or emotional guests and Team Members.

* Ensure guests exit venue safely.

* Assist guests during emergency situations.

**Department Operations**

* Communicate effectively via radio transmission.

* Handle all equipment with care.

* Perform a thorough visual inspection of work areas.

* Complete all assigned tasks within the guidelines and deadlines set by Guest Services Managers and Supervisors.

* Maintain company confidentiality.

* Use precautions and follow safety guidelines.

Other assigned duties

**Required Qualifications:**

* A minimum education level of: High School Diploma or its equivalency

* A minimum of 1 year of related work experience

* Reliable, punctual, and regular in attendance with good communication skills

* Friendly, outgoing personality

* Maintain a high standard of grooming

* Ability to take direction well and work well with others

* Must be available to work at least five (5) evening events per week; including all weekend (Friday, Saturday, and Sunday) events, possibly until 12:00 am or later

* Able to stand for multiple hours (4-6 hours per shift), lift/push/pull 30 lbs. and work any position, including elevator shifts

* Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure

* Use excellent customer service skills when interacting with guests, vendors, and employees

* Ability to memorize, recollect, and quickly retrieve relevant information

* Ability to read, listen, and communicate effectively in English, both verbally and in writing

**Preferred Qualifications:**

* Minimum of six (6) months of Usher/Ticket-Taker experience at Crypto.com Arena/Microsoft Theater

* Basic typing and computer skills, including Microsoft Office applications (Outlook, Word, Excel)

* Bilingual (Spanish) a plus, but not required.

**Covid-19:**

At our venues we are taking precautions recommended by the County of LA Public Health Department, CDC, and OSHA. We have controlled building access with health screenings prior to entering, hand sanitizers throughout the building, frequent cleaning and disinfecting, and all team members must wear a face mask while performing their job duties. During events we have different zones as to diminish close contact between team members and provide outdoor break areas. AEG reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)