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Guest service representative
AEG Worldwide Carson, CA
$33k-43k (estimate)
Full Time 2 Months Ago
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AEG Worldwide is Hiring a Guest service representative Near Carson, CA

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.

We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host;

reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary

The Guest Services Representative is responsible for providing an excellent guest experience for all internal and external guests of the Dignity Health Sports Park.

The incumbent monitors entry to the venue and provides guest escorts to various spaces inside the facility.

Essential Functions

  • Provide excellent guest services at all Dignity Health Sports Park Events by performing AEG Encore service. Always attending to guests needs.
  • Answer guest inquires and provide information and / or directions. Escalating issues / problems to Guest Services Lead when necessary.
  • Scan and check for valid tickets at entry gates.
  • Control ticket access points thought the Dignity Health Sports Park by checking guest's tickets to ensure they are allowed into the appropriate areas.
  • Assisting guest with seating problems or issues, ensuring quick resolution and escalating when necessary.
  • Other duties as assigned.

Required Qualifications

  • A minimum education level of : High School Diploma or its equivalency
  • A minimum of 0-1 years of related work experience preferably in the sports / entertainment venue environment.
  • Must be able to work evenings and are required to be available to work all weekends and holiday.
  • Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain.
  • Excellent customer service skills

Pay Scale : $18.50

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

Last updated : 2024-05-14

Job Summary

JOB TYPE

Full Time

SALARY

$33k-43k (estimate)

POST DATE

03/09/2024

EXPIRATION DATE

05/15/2024

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The job skills required for Guest service representative include Customer Service, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest service representative positions, which can be used as a reference in future career path planning. As a Guest service representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service representative. You can explore the career advancement for a Guest service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/14/2022: Daytona Beach, FL

A guest service representative generally needs to have excellent communication skills.

01/24/2022: Newark, NJ

They work towards guests’ satisfaction by fulfilling their needs during their trip.

02/19/2022: Springfield, OH

Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.

12/09/2021: Long Beach, CA

Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.

02/22/2022: Lawrence, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Representative jobs

Celebrate Success and Learn to Deal With Failures.

02/09/2022: Orlando, FL

Learn the basics, then move on to bigger things.

12/21/2021: Sioux City, IA

Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.

03/03/2022: New Suffolk, NY

For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.

02/22/2022: Florence, AL

Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.

02/09/2022: Manchester, NH

Step 3: View the best colleges and universities for Guest Service Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College