For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

About Crypto.com Arena 
Crypto.com Arena has undoubtedly developed an unrivaled reputation for excellence having established itself as one of the world’s busiest and most successful venues in the world. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and LA Clippers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Game, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 GRAMMY Awards shows. Crypto.com Arena twenty-three years have also been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events. Hosting over 250 events a year, the arena’s reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none. These include comfortable seating, state-of-the-art sound and lighting systems, concession stands offering a variety of food and beverages, and merchandise stores where fans can purchase team-related memorabilia. Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. It has witnessed numerous historic moments, unforgettable performances, and has become an iconic landmark in the city of Los Angeles.

Job Summary:

The Guest Services Coordinator will provide the Guest Services Management team with administrative support, in addition to performing duties as outlined below. This position requires the employee to work a varied work schedule, including all Crypto.com Arena events such as concerts, special events, normal business hours and training sessions.

Essential Duties:

Event Coordination:

• Ensure that all Crypto.com Arena events are fully staffed by managing the scheduling of all Guest Services Team Members needed for events.
• Create and maintain department staffing templates in ABI MasterMind, working closely with the Guest Services Manager on Duty to adjust staffing numbers based on event needs.
• Act as a liaison between Management, Supervisors and Team Members. Effectively communicate any issues or concerns through the proper channels.
• Perform “walk through” of the building prior to opening doors to the public and attend to Team Member and guest needs.
• Communicate/ coordinate/direct Team Members for pre-event and/or post-event activities.
• Assist Crypto.com Arena guests with information/problems/issues before, during and after events.

Administrative Assistance:

• Assist with answering Guest Services e-mails, phone inquiries and mail correspondence during normal business hours. Assist with lost and found inquiries.
• Maintain staff databases, forms and templates.
• Assist Management with paperwork for hiring, training and department meetings.
• Prevent/resolve Team Member related issues by working in conjunction with LA Campus - Human Resources.
• Track Team Member attendance/performance and generate appropriate discipline.
• Ensure Team Members are paid accurately by processing payroll daily and approving time off requests as needed.
• Manage all communication with Team Members and respond to all inquiries via phone, email, and Employee Self Service (ESS) in a timely manner, especially on event days.
• Order all meals for hiring, training and department meetings.
• Complete expense reports as needed.

Inventory Management:

• Maintain department office and event operational equipment: printers, time clocks, signage, scanners, stanchion, etc. Stock the Break Room, Guest Services, Supervisors Office, and all other supplies required to operate the department.
• Work with vendors to coordinate repairs or ordering replacements.
• Keep inventory of supplies and place necessary orders.

Vending Machine Management:

• Assist with the overview of all Team Member vending machines in the venue.
• Ensure necessities and snack vending machines are operational and fully stocked.
• Assist Team Members with inquiries, requests and refunds.

Special Projects:

• Assist Guest Services Management team with special projects/tasks as assigned (i.e. create the Guest Services Newsletter, deployments, dot maps, lead trainings).

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 2-4 years of related work experience.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook, and PowerPoint).
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Experience working in a fast-paced environment, with ability to work under pressure, multi-task, recognize problems and find solutions.
• Demonstrated skills working well with fellow staff members and shows leadership.
• Able to work long irregular hours for an extended period of time as dictated by events and schedule, including nights, weekends and holidays.
• Demonstrates strong ways to meet guest expectations and ability to find creative ways to fulfill the guest experience.
• Strong organizational skills.
• Excellent communication skills.
• Able to stand or remain in a stationary position (e.g., when assigned to a certain station or post) for long periods of time and lift or move/position items weighing up to 30 lbs.
• Preferably, at least 1 year as a Supervisor II.

Pay Scale: $28.35

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)