Overview

*Salary Range: $42,000-$45,000*

hybrid, Monday-Friday 9-5

Advocates is seeking enthusiastic, motivated team players to provide valuable care to individuals in a residential setting!

The Administrative Coordinator will provide overall administrative support to BH CP program. The Administrative Coordinator is responsible tracking data and information; preparing, coordinating and documenting meetings; managing MassHealth BHCP assignment files, checking eligibility; problem solving claims issues; and providing excellent customer service to internal and external stakeholders.

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.

Are you ready to make a difference?

Minimum Education Required

Responsibilities

• Answer and direct phone calls in a professional, helpful manner.
• Coordinate appointments and meetings. Serve as point of contact for meeting communications and assuring the appropriate people participate. Prepare meeting agendas, materials, and minutes.
• Assist the Executive Director and BH CP Program Director in planning and conducting BHCP provider site visits, LLC Operations group meetings, and other meetings as assigned.
• Manage MassHealth Community Partners assignment files, enrollment files and refresh files.
• Understand and adhere to MassHealth regulations.
• Check eligibility on an ongoing and as needed basis, collaborating with Care Navigator and the Billing Specialist as indicated.
• Problem solve claims issues in collaboration with the Billing Specialist.
• Act as liaison between the billing specialist and claims issues and the BHPMW Consortium Entities and Affiliated Partner.
• Help resolve claims issues by gathering, verifying and providing additional information as required and following up until reimbursements are received.
• Identify and help problem solve when a member loses eligibility.
• Purchase and maintain office supplies for program.
• Provide Coverage for duties assigned to Project Coordinator when needed.
• Strictly adhere to HIPAA and confidentiality policies, including when responding to inquiries for Enrollee information
• Attend and actively participate in supervision and staff meetings.
• Attend professional development activities and all trainings as assigned; maintain necessary certifications.
• Strictly adhere to all HIPAA regulations and maintain confidentiality at all times, including inquiries for Enrollees information.
• Ensure that individuals are treated with dignity and respect in accordance with BHPMW Human Rights Policy.
• Perform all duties in accordance with the agency’s policies and procedures.

keywords: Clinici

Qualifications

• Associate's degree or higher or one to two years related experience.
• Must be able to perform each essential duty satisfactorily.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Excellent verbal and written communications skills.
• Strong interpersonal, follow-through and customer relations skills required.
• Proficiency in Microsoft Office Suite, with an emphasis on Word and Excel.
• Ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.
• Must have exceptional organizational skills and ability to multitask in busy environment.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening. We exercise independent judgement and contribute to the overall success and benefit of the Team.

Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve. We put the individual first.