Major Responsibilities:

• Serves as a liaison and counsel between clinical operations, physicians, clinical end users and information systems facilitating problem resolution, system maintenance activities and case/point resolution. Analyzes, evaluates, and recommends solutions to ensure successful delivery and adoption of clinical processes/workflows and clinical applications and systems.
• Collaborates with physicians/clinicians, nursing, clinical end users, patient care leaders and other leaders to identify, analyze and recommend opportunities for optimization and technical improvements/changes that foster streamlined, safe clinically integrated workflows.
• Provides EHR and integrated clinical systems onboarding, ongoing education and training to all clinical end users. Supports and guides optimal use of clinical systems and supportive clinical documentation practices and tools.
• Independently troubleshoots, analyzes, and recommends solutions to clinical system issues and provides ongoing support and ensures successful implementation, administration and documentation of clinical applications and deployments, upgrades, releases, and enhancements.
• Designs quick tips, in-services, and other resources to continuously expand the informatics and EHR knowledge of clinical end-users and assists in identifying new workflows to increase efficiency in clinical care processes.
• Implements and promotes clinical best practices, workflows, processes, and clinical content to ensure alignment across all sites/departments to support improved quality and patient safety outcomes.
• Participates in clinical information system life cycle review as a member of the interdisciplinary team.
• Using independent discretion, recommends additional training and education for multiple areas and roles.
• Provides informal guidance/resources to new team members and customers.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Associate's Degree in Nursing, or
• Associate's Degree in Allied Health or related field, or
• Bachelor's Degree (or equivalent knowledge) in Information Technology or related field.

Experience Required:

• Typically requires 3 years of experience in clinical/healthcare experience and/or clinical workflows and process.

Knowledge, Skills & Abilities Required:

• Current licensure or certification in the areas or function supported may be required.
• Maintains compliance with adopted standards (e.g. DNV, ISO 9001, Magnet, etc.).
• Demonstrates understanding of clinical practice as it pertains to the integration of clinical information systems and impact on end users (clinicians/providers).
• Knowledge of clinical application software and network software.
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products.
• Ability to adhere to project timelines, deliver on project tasks and participate in project outcome discussions.
• Ability to identify, analyze and document design user needs/requirements and make recommendations on system specification solutions.
• Experience working with clinical and technical customers, peers and management, demonstrated success in building and fostering positive relationships with physicians, nurses and other clinical team members.
• Knowledge and adherence to HIPPA (Health Insurance and Accountability Act) regulations related to information security and confidentiality.
• Strong presentation skills.
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

Physical Requirements and Working Conditions:

• Travel between AAH sites, as well as out of town travel as required.
• Flexibility with scheduling, including off shifts and weekend is required.
• May assume on-call responsibilities that require business critical and/or emergent clinical informatics support and/or EHR education involvement.
• Required to work independently with remote/virtual work at times, therefore, routinely and consistently available by phone and/or online (MS Teams, Skype, etc.).
• Lifting restrictions, walking restrictions, patient care specifics.
• Position requires physical rounding on key stakeholders, ability to walk for extensive periods of time to all physical areas of the hospital, HOD, and/or clinic. Lifting, reaching, and bending throughout the day may also be required as assisting key stakeholders.
• Exposed to patient care areas, therefore, personal protective equipment most by worn per AAH policy.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.