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This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
• Provide members with a personalized creative experience
• Work intimately with members and coordinate the entire lifecycle of their projects
• Provide stellar customer satisfaction at all times
• Working internally with other departments to ensure that a quality product is delivered in a timely manner
• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
• Meeting all performance and quality metrics
• Initiating process improvement projects within the department and driving them through to completion
1. Basic Qualifications
• Associate’s Degree
• 2 years customer service experience
• Experience working with high-volume processes
• Working knowledge of Microsoft Office Applications
2. Preferred Qualifications
• Bachelor's degree preferred
• Aptitude to quickly learn new systems and software
• Ability to multi-task & prioritize, with strong organizational and follow-up skills
• Excellent oral and written communication skills
• Ability to work in an ambiguous environment
• Perform gap analysis and explore/recommend tools for process improvement
•General understanding of building design, permitting, budgeting and scheduling
Full Time
Hospital
$82k-104k (estimate)
10/14/2023
05/09/2024
advocatehealth.com
DOWNERS GROVE, IL
>50,000
2017
JIM SKOGSBERGH
$10B - $50B
Hospital
Advocate Health Care is proud to be a part of Advocate Aurora Health, the 11th largest not-for-profit, integrated health system in the United States and a leading employer in the Midwest with more than 75,000 employees, including more than 22,000 nurses and the regions largest employed medical staff and home health organization. A national leader in clinical innovation, health outcomes, consumer experience and value-based care, Advocate Aurora serves nearly 3 million patients annually in Illinois and Wisconsin across more than 500 sites of care. Advocate Aurora is engaged in hundreds of clinic...al trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019. To learn more, visit advocateaurorahealth.org. Looking for employment at Advocate? Visit our careers page at http://jobs.advocatehealth.com/ Read our social media community engagement guidelines: aah.org/social
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