All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
• Nursing Clinical Ladder Program*
• Sign-on Bonus*
• Relocation Bonus*
• Team Based Nursing Model*
• Reimbursement for the NCLEX*

• Nursing or BU specific benefits and perks

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: 3100 East Fletcher Avenue Tampa, Florida 33613

The community you’ll be caring for: AdventHealth Tampa

• AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery
• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The role you’ll contribute:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Under the supervision of a Supervisor or Manager, this role is responsible for processing insurance and reimbursement collection efforts in a timely manner by assigned payer of responsibility and performs at a senior level. Reviews assigned electronic claims and submission reports to applicable payers under a specific payer group(s) by high dollar, account age, or any combination thereof to produce the best outcomes. Timely resolves and/or resubmits rejected or denied claims appropriately as necessary or described by Supervisor or Manager. Processes daily, weekly, monthly assigned tasks for assigned special payer assignments, payer aging reports, unbilled or miscellaneous (error) claims which eliminates any barriers for timely reimbursement. Able to maintain a high productivity standard along with additional duties not limited to the following: invoices review and assistance, letters to payers or patients, late charge or error logs, reports and aging. Performs inbound and outgoing calls to patients and/or insurance payers to obtain necessary information for accurate billing and timely reimbursement. Reports any specific issues to Supervisor, Manager or Director to ensure there is proper awareness and a resolution plan to achieve expected outcomes are accomplished. Adheres to all company policies and procedures. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies..

The value you’ll bring to the team:

Demonstrates through behavior the core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

Responsible for assisting the supervisor for monitoring initials process of self-pay accounts during pre-registration, registration and at discharge for follow-up process of self-pay receivables which includes all active accounts whereby we have pending agency/vendor cases, charity eligible accounts and other financial arrangements to the point of disposition. Responsible for training new staff and continued education for tenured staff. Protects financial standing of Florida Hospital Tampa Bay Division by appropriately placing financial responsibilities and arranging payment of deposits due up-front at all times.

Prepares and processes files for patients who request assistance on their Hospital accounts to meet a variety of financial programs, as well as alternative methods of account satisfaction.

Assesses the work performance of assigned employees, along with being able to interact in a professional manner with patients in collection procedures, billing problems, and protecting the hospital’s financial standing. In coordination with the supervisor, provides accurate statistical records and reports to account for productivity standards.

Travels to multi-campuses as business needs present to ensure one standard flow within the Financial Counseling area. Performs a wide range of duties in support of total Department efficiency. Is aware of departmental changes, standards, and goals as disseminated in department meetings, demonstrated by successfully completing CBL assignment within designated timeframe and all other methods of communication.

Facilitates the smooth and efficient operation of the department by being available and prepared to work during scheduled working hours and attends meetings as requested by Management.

Ensures proper financial assessments have been completed, actively participates in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Ensures monthly audits are in place for quality assurance and meets with team members regularly to discuss outcomes.

Maintains an effective good rapport with Case Management and Rehab Administration for long length of stay patients. Ensures all SSA disabilities are screened, tracked and monitored by appropriate staff which leads to favorable outcomes. Is responsible for current knowledge on regulatory changes within SSA.

Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.

Presents written and verbal directions to employees to ensure well-informed status of employees in performance of their job requirements as indicated. Performs in conjunction with the supervisor by assisting in monitoring employee performance and provide feedback at 90 days and annually while adhering to JCAHO evaluation timeliness goals under the guidance of the supervisor. Evaluates and disciplines employees according to guidelines established by Department Director and Human Resources Departments of Florida Hospital Tampa Bay Division under their guidance.