Plug into the growing team as a Retention Specialist and discover your greatest potential with the leading promotional product supplier. At Advantage xPO, we are committed to your success and are able to connect you with our phenomenal client by ensuring that your resume is reviewed with top priority. Join forces with our dedicated team that values you, offers an abundance of opportunities for your professional development, and is eager to see you reach your full potential.
Job details:
This is a fully remote position. Flexible shifts available.
Candidates must reside in one of the following states: AZ, CO, FL, GA, IL, KY, MA, MI, NY, NC, OH, OK, PA, TX, UT, WA or WI.
Schedule: 8am - 5pm (EST) Monday - Friday
Pay: $18/hr.
Retention Specialist essential functions:

• Delivers a consistent level of service on every call while upholding PCNA's expectations as it relates to established problem resolution guidelines.
• Maintains expertise in both Canadian and other international areas of the business to ensure accuracy with the resolution and order replacement processes.
• Provides quality customer care with resolutions that are favorable to both the organization and our customer.
• Works as a team with all cross-functional departments (Order Processing, Art, Production, Distribution, Product Development, etc.) to ensure successful order deployment, product delivery and customer satisfaction.
• Supports the entry of all returns and credits associated with assigned orders.
• Ensures replacement orders are submitted to the Order Processing area accurately and in a timely manner.
• Acts as product expert to support all product related challenges including but not limited to the construction and function of all items.
• Shares trend details with other areas of the organization such as Product Development and Production to drive long-term resolutions.
• Responds to customer inquiries within 24 hours.
• Ensures department supervisors and managers are updated on returns and credits based on established guidelines.
• Supports in the Non-Standard Decoration Request process.
• Supports the upkeep of daily tracking of incoming, open, and closed issues.
• Supports problem resolution efforts.
• Performs other duties as assigned.

Qualifications:

• 1-2 years of customer-facing experience in a call center environment required
• Must be proficient in Microsoft Excel, Outlook, and Teams
• Highly preferred is retention or claims department experience
• Strong computer skills
• Above average typing skills
• Proficient with using Microsoft Outlook
• Comprehends, analyzes, defines, and creatively resolves all types of order issues
• Portrays professionalism, flexibility, and accuracy in every decision

This is a full-time position with benefits offered by our client which include health, dental, and vision insurance, 401(k) with match, paid time off, paid holidays, life and disability insurance, flexible spending account options, employee wellness programs, and financial wellness programs.
Join Advantage xPO, and together let's fly higher, dig deeper, and stand stronger. Click on "Apply Now" to embark on this unique opportunity. We are excited to connect with you!

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Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.