We are looking for a bright and kind Technical Support Representative

Type: Permanent, Full-Time

Where: Stuart, FL 34994 (hybrid model - remote & onsite)

ABOUT Advantage Software

Check out our website at www.eclipsecat.com

Advantage Software is located on Florida's Treasure Coast. For over 35 years, we have been the leading software developer in the court reporting and closed-captioning industries. We are passionate about providing every technological advantage to our customers, and have a reputation of creativity and bringing cutting-edge solutions to market.

Ever see a court reporter writing on a stenotype machine? It could be our hardware. Ever see a real-time caption scrolling across the bottom of your TV during the broadcast of a live event? It could be our software.

ABOUT the position of Technical Support Representative

- Permanent, Full-Time

- The initial training - typically four weeks - is fully onsite at our office in Stuart, FL

- Afterwards, it is a hybrid position, where you will work remotely and onsite 2x weekly

- Troubleshoot software and hardware products via phone, email and remote log-in

- Be a product expert and keep up with development changes

- Train end users

- Conduct student orientations

- Assist with quality assurance and testing

- Active team culture

- Flexible scheduling

** No industry experience is necessary. We will teach you everything you need to succeed.

ABOUT YOU:

- You enjoy problem solving, as well as helping and training people.

- You are able to work at our Stuart, FL office.

- You are able to work remotely up as well.

- You are able to work some nights and/or weekends.

- You have superior problem solving and analytical skills.

- You have excellent listening, verbal and written communication skills.

- Technical writing skills are a plus.

- You have excellent grammar skills.

- You can learn innovative software.

- You have knowledge of Windows 11.

- You have a reliable vehicle and a valid drivers license.

COMPENSATION

- $18 hourly performance incentive

- BlueCross / BlueShield health insurance (company pays 100%)

- 401(k)

- Paid holidays

- Paid vacations

*** Interviews are by appointment only. Please, no walk-ins. Thanks so much!***

Job Type: Full-time

Pay: $18.00 - $21.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: Hybrid remote in Stuart, FL 34994