Job Summary:
Advantage Chevrolet of Bridgeview is seeking an experienced Service Dispatcher to join our dynamic team. As a Service Dispatcher, you will be responsible for coordinating and dispatching service and repair requests for our customers' vehicles. This is a full-time, individual contributor role that requires strong communication and customer service skills. The position is located in Bridgeview, Illinois and offers a competitive salary and benefits package.
Compensation & Benefits:
- Competitive salary
- Health, dental and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicle purchases and services
Responsibilities:
- Receive incoming service and repair requests from customers and schedule appointments
- Coordinate with service technicians and advisors to assign repair orders and ensure timely completion
- Maintain communication with customers regarding the status of their vehicle repairs
- Ensure accurate and timely data entry and maintenance of repair orders
- Monitor and track technicians' productivity and efficiency
- Resolve any customer complaints or concerns in a professional and timely manner
- Maintain a clean and safe work environment
Requirements:
- High school diploma or equivalent required
- Minimum of 3 years of experience as a Service Dispatcher in the automotive industry
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficient in using computer systems and software
- Knowledge of automotive repair terminology and processes
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must be able to work flexible hours, including weekends
- Valid driver's license
EEOC Statement:
Our company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, or any other protected class. We are committed to diversity and welcome all qualified individuals to apply.