Job Summary: Advantage Chevrolet of Bridgeview seeks an experienced Automotive Service Advisor to join our team. This full-time, individual contributor role will be responsible for providing exceptional customer service to clients in the automotive industry. The ideal candidate will have a proven track record of customer service success and automotive industry experience.
Compensation & Benefits: This position offers a competitive salary range of $40,000 to $100,000 per year based on experience, along with a comprehensive benefits package including health, dental, and vision insurance, 401k, and paid time off.
Responsibilities:
- Greet customers in a friendly and professional manner, ensuring a positive and welcoming experience.
- Listen to customers' concerns and accurately document them.
- Recommend necessary vehicle repairs and services based on customer needs and vehicle history.
- Provide estimates for repair costs and timeframes.
- Schedule and confirm appointments for service and repairs.
- Act as a liaison between customers and service technicians to ensure repairs are completed in a timely and satisfactory manner.
- Communicate with customers throughout the repair process, providing updates and addressing any concerns.
- Ensure accurate and timely billing and invoicing.
- Maintain detailed records of customer interactions and vehicle service histories.
- Continuously seek opportunities to improve the customer experience and increase sales.
- Adhere to all company policies and procedures.
Requirements:
- Minimum of 2 years of experience as an automotive service advisor.
- Excellent customer service and communication skills.
- Knowledge of automotive systems, parts, and repairs.
- Ability to multitask and work in a fast-paced environment.
- Strong computer skills.
- Must have a valid driver's license and a clean driving record.
- Must be able to pass a background check and drug screening.
EEOC Statement: Advantage Chevrolet of Bridgeview is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.