SUMMARY:

The Depot Service Coordinator will organize the flow of service work orders in and out of the Lombart facility. The coordinator will communicate with sales, ops and service teams to ensure the highest level of customer satisfaction.This position requires good communication skills with the ability to handle challenging situations. The Depot Service Coordinator should create a work environment that promotes Teamwork, Positive Attitudes and Constant Improvements throughout the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES:(Additional duties may be assigned)

· Coordinate technical service personnel day-to-day operations

· Creates customer service cases in ServiceMax and communicates with customers, co-workers, and technicians to process customer repairs.

· Oversees and documents the cases in ServiceMax from start to completion and finalizes the invoices to the customer in SAP.

· Completes each service process step in ServiceMax and ensures notes and documentation is accurate and up-to-date.

· Creates repair quotes and communicates with customers for approval.

· Processes customer product receipt and assigns repair work to specific teams.

· Revises customer asset records as needed to maintain database accuracy.

· Responds to inquiries from customers, vendors, and colleagues via phone and email in a professional and timely manner.

· Duties subject to change based on company requirements.

QUALIFICATIONS:

· 2 years work experience in an office environment

· Excellent written/oral communication skills

· Strong system data processing skills

· Organized and detail-oriented with the ability to prioritize workload

· Ability to multitask and work in two operating systems simultaneously

· Flexibility and Teamwork

EQUIPMENT & PHYSICAL REQUIREMENTS:

· The ability to routinely sit, stand, stoop, kneel, crouch, and bend for up to 8 hours

· Must be able to lift and carry a 25 lb box

COMPUTER SKILLS:

· Proficient computer experience.

· Intermediate-level experience with Microsoft Outlook, Word, and Excel

Who we are:

Advancing Eyecare is a partnership of leaders in the Eyecare instrumentation marketplace established to offer the best products and service solutions in the ophthalmic equipment industry. Currently comprised of Marco Ophthalmic, Lombart Instrument, Enhanced Medical Services (EMS), Ophthalmic Instruments Incorporated (OII), INNOVA Medical, Santinelli International and Veatch Ophthalmic. The combined scope of the organization has the broadest product portfolio, the most knowledgeable people, and the most reliable localized service in the industry.

Advancing Eyecare is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive workplace where our team members feel valued, respected, and supported. We understand that diverse backgrounds, abilities, and experiences will continue to strengthen our business. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to Relocate:

• Norfolk, VA 23513: Relocate before starting work (Required)

Work Location: In person