Ensure day-to-day 2nd level support of incident management - queue management, timely resolution of incidents
Act as subject matter expert and technology expert for the Publishing tool, DocuBridge by Lorenz; assess release notes with the process owner; Upgrade the system; solve related issues.
Provide support to projects as assigned (e.g.: installation, qualification, release, etc.)
Provide support to qualification activities as needed (e.g.: write/execute assigned installation / operational qualification scripts)
Able to work and collaborate with a global team.
Opportunity to learn new technical skills
Support of global user base
Skills Needed:
Autonomous, self-motivated, Strong customer focus Sense of urgency
Strong technical expertise
A flexible attitude with respect to work assignments and new learning
System Administrator experience working with both Cloud (Saas) and on-premises applications
Technologically astute and having experience with REST API and application integration technologies
Document Management systems, Veeva Vault RIM and Quality or Lorenz DocuBridge knowledge is a plus.
Veeva Vault Admin Certified a plus
Proficient in common database technologies, i.e., Oracle and MSSQL
Experience in Regulatory, eCTD Submission Publishing (at least 3 years preferred)
Experience in Computer Systems Validation preferred.
Experience with DocXtools, DXC Toolbox, PleaseReview and StartingPoint a plus
Openness to take on support of other systems as needed.
Excellent command of English language (verbal and written);
Strong communication & collaboration skills (with colleagues, other IT areas, with vendors, etc.) Team player
Focused on quality & eye for detail.
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