Summary
The patient check-out coordinator is responsible for scheduling procedures or follow-up appointments for patients after the patient's visit with one of our four providers, submitting surgical postings, updating patient accounts, etc. The patient check-out coordinator may be cross trained in other functions of the office. This individual will report directly to the Office Manager. We are looking for a motivated team player who will take initiative to efficiently complete their assigned duties while assisting other departments when needed.

Hours: 8:00am - 4:30pm ET

Responsibilities
- Schedule follow- up appointments, and procedures for new and established patients
- Collect, update and verify the accuracy and completeness of patient demographic and insurance information.
- Responsible for insurance eligibility verification and over the phone payment collection
- Inform management and clinical staff of any cancelled, add-on or changed procedures
- Coordinate preop clearance requirements with primary care physician
- Process and coordinate referrals for approved services per insurance carrier requirements
- Provide exceptional customer service and ensure patient satisfaction
- Collaborate with healthcare team members to ensure efficient and effective patient care
- Maintain an orderly and secure system for creating and storing patient charts
- Perform other duties as assigned by the Office Manager

Requirements
- Required minimum 2-years medical office experience working in a healthcare setting; preferably in an ambulatory surgery center or private practice
- Strong knowledge of medical terminology and insurance carrier requirements
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and electronic medical records (EMR)
- Ability to prioritize and complete tasks in a timely manner
- Ability to multitask in a fast-paced environment
- Must be able to work under pressure
- Detail-oriented with strong organizational skills
- Compassionate and empathetic towards patients and their families
- Ability to maintain confidentiality of patient information
- Demonstrated ability to type 45 wpm

Join our team of dedicated healthcare professionals committed to providing exceptional patient care.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the organization.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Healthcare setting:

• Outpatient
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Medical office: 2 years (Required)

Work Location: In person