2 Help Desk Specialist Jobs in Fort Stewart, GA

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Help Desk Specialist

AITC Inc.

Fort Stewart, GA | Full Time

$51k-64k (estimate)

9 Months Ago

Help Desk Specialist

Advanced IT Concepts

Fort Stewart, GA | Full Time

$51k-63k (estimate)

9 Months Ago

Help Desk Specialist

Advanced IT Concepts Fort Stewart, GA

$51k-63k (estimate)

Full Time 9 Months Ago

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Advanced IT Concepts is Hiring a Help Desk Specialist Near Fort Stewart, GA

Job Title: Help Desk Specialist

Reports to: Help Desk Manager

FLSA: Full Time Salary Exempt

Primary Work Location: For Stewart, GA

COMPANY OVERVIEW

AITC is a fast-growing, proven Information Technology Company focused on Network and Systems Engineering and Integration, Professional Services, Medical Simulation, Test and Training Systems and End-To-End Product and Technology solutions. AITC provides expert support in Information Systems Design and Cyber Security, Strategic Planning, Program and Project Management, Security Risk Assessment, and Logistics for Federal Government and Public Sector markets.

AITC is an ISO 9001:2015 certified company. All employees are required to be aware of our Quality Policy and must adhere to AITC's established ISO policies, standards, and procedures.

POSITION OVERVIEW

AITC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer system, and applications developed or deployed.

RESPONSIBILITIES / DUTIES

•Serve as the first point of contact for troubleshooting hardware/software, on all types of computer systems and printer problems.

•Assist computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers seeking guidance on technical problems.

•Assist customers through problem solving steps.

•Assess and troubleshoot computer support problems.

•Perform diagnostic testing on programs.

•Find problems and determine and implement solutions.

•Receive and respond to telephone calls and emails from users having problems using computer software and hardware.

•Ask questions to ascertain from computer users the nature of problems.

•Determine if problems are caused by hardware, such as modem, printer cables or telephone.

•Talk with co-workers to research problems and find solutions.

•Test software and hardware to evaluate ease of use.

•Assist in developing procedures for finding and resolving problems with computer products and services.

•Additional administrative duties as assigned.

MINIMUM REQUIREMENTS

•ITIL Foundations within 6 months.

•SECRET Clearance

•Security CE

•Must be a US citizen.

•Able to work Overtime as required.

•Must be available to travel as required

Associate Level (Experience & Education) – 1-3 years related experience / High School Diploma or GED.

Intermediate Level (Experience & Education) – 3-5 years related experience / High School Diploma or GED (Associate degree in a related field preferred).

Senior Level (Experience & Education) - 4-6 years related experience / Associate degree in a related field.

PREFERRED SKILLS/KNOWLEDGE

•Knowledgeable in Army Network Enterprise Center operations

•Experience with a DoD or Army IT environment

•Microsoft Certified Desktop Support Technician (MCDST).

•MCSA 2012 / 2016

•BMC Remedy IT Service Management 18.05 and 18.08

•Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.

•One of the following:

oCND

oGICSP

PHYSICAL DEMANDS

•Predominantly indoors in a normal office environment.

•Must be able to sit, stand, walk, stoop, kneel and reach.

•Must be able to speak, write, read, and understand English.

•May require frequent computer use for several hours at a time.

•Frequently work at a fast pace with unscheduled interruptions.

•Must have visual acuity.

•Must be able to lift up to 10 pounds.

COMPENSATION

Salary and benefits will be commensurate with experience, expertise, education, and potential. We offer our employees competitive compensation and a comprehensive benefits package.

AITC provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. AITC, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.

Job Summary

JOB TYPE

Full Time

SALARY

$51k-63k (estimate)

POST DATE

08/24/2023

EXPIRATION DATE

07/09/2024

WEBSITE

aitcinc.com

HEADQUARTERS

Winter Springs, FL

SIZE

100 - 200

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The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3: View the best colleges and universities for Help Desk Specialist.

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