*Fulltime permanent position based in Boston.

Job Description: Operations Manager

As an Operations Manager, you will play a pivotal role in ensuring the smooth functioning of our company’s operations. Your responsibilities will encompass a wide range of tasks, from overseeing quality control to maintaining positive relationships with various departments. Here are the key aspects of your role:

• Ensure accurate and timely dispatch of all flights to meet customer specifications.
• Ensure compliance with airline, airport, and port regulations.
• Monitor production departments to maintain exceptional quality standards.
• Adhere to Critical Control Points, health and safety regulations, and legal requirements.
• Collaborate closely with Section Managers, providing guidance and support in employee relations.
• Be prepared to step into a leadership role when necessary, ensuring efficient staff allocation across departments.
• Cultivate strong working relationships with department heads.
• Track and report key functional metrics to enhance efficiency.
• Analyze costs, scenarios, and benchmarks.
• Forecast demand levels and mitigate risks.
• Provide a positive and professional service that enhances our brand reputation.
• Address any issues promptly with effective solutions.
• Identify opportunities for process enhancements and implement improvements.
• Collaborate with stakeholders to document clear requirements.

Qualifications:

• Bachelor’s degree in business or any relevant field preferred.
• Minimum of 5 years of leadership experience within food manufacturing and related logistics activities.
• Previous experience in a similar role or experience within airside, aviation or FMCG
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service and be involved in menu changes.
• Be a role model, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality.
• Ability to work well in a fast-paced environment and with a diverse clientele.
• Flexibility (different shifts - night, weekends, holidays)
• Meticulous attention to detail and data driven with the ability to influence different departments to suggest, implement and track costings.
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its continuous improvement by taking a hands-on approach.