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SUMMARY
The Customer Communication Strategy Manager will play a pivotal role in shaping and executing the company’s customer communication strategy across all touchpoints of the customer lifecycle. This role requires a blend of creativity, data-driven decision-making, and a deep understanding of customer behavior to drive engagement, conversion, and loyalty. The CCS Manager will partner with Marketing leadership to devise customer engagement-driving communication strategies aimed at remarketing, servicing, and enhancing the overall customer experience. This position will report into the SVP of Marketing for the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
LANGUAGE SKILLS
English and/or Bi-lingual (English & Spanish)
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information.
WORK ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
AAP/EEO STATEMENT
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Full Time
Investment Management
$96k-124k (estimate)
05/01/2024
05/06/2024
advance-financial.com
JONESBORO, GA
25 - 50
Private
$10M - $50M
Investment Management