Field Service Technician

WHO WE ARE

 Advance is a business solutions provider that helps organizations in Maryland find better, more effective technology and processes to help improve their business and increase efficiencies.

Family owned since 1964, our mission statement has been the guiding principle behind everything we do: “We are a people company with an intense passion for improving our customer’s businesses and enhancing our team members lives”.  Simply translated, we view our team members like family and our customer’s businesses as if they were our own.

We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers. Our team is hardworking, highly collaborative and supportive of each other, while having fun along the way!

We hope you will take the first step toward joining the Advance team by applying for the Field Service Technician position below!

WHAT WE ARE LOOKING FOR

Advance has an opening for a Field Service Technician for our Cockeysville office location. Your primary focus will be to troubleshoot and repair hardware equipment while also delivering exceptional customer service. Advance will provide the support and training you need to personally and professionally succeed in this role.

ON A TYPICAL DAY YOU WILL 

• Trouble shoot and resolve hardware equipment problems 
• Complete necessary repairs and preventative maintenance on print hardware 
• Develop a great working relationship with the customers in your territory
• Travel locally within your territory using your personal vehicle
• Ensure customer satisfaction 
• Deliver exceptional customer service
• Other duties as assigned

WHO YOU ARE 

• Solid mechanical aptitude
• Detail oriented and organized
• Exceptional customer service skills
• Excellent communication skills
• Able to turn a negative into a positive 
• Able to stay focused under pressure

• Professional 
• Positive and helpful attitude

AN UNPARALLELED EMPLOYEE EXPERIENCE

• Award-winning culture based on employee feedback
• Opportunities for career advancement
• Job fulfilment/purpose
• An organization you will be proud to work for 
• Family-owned environment
• Fun, collaborative and supportive culture
• On-going development and training
• Established reputation for exceptional customer service for over 56 years
• Forward thinking company mindset

BEST IN CLASS BENEFITS

• Competitive compensation
• 401(K) Plan with significant company match
• Comprehensive Benefits
• HSA and FSA accounts
• Exceptional PTO package
• Partnership perks with the Ravens, Maryland Zoo & National Aquarium
• Various additional discounts & perks
• Team Community Service Opportunities
• Tuition reimbursement

Ready to start your journey with Advance? Simply click on the Apply button below. After carefully considering your application, we will contact you shortly with a response.

Thank you for considering a career with Advance, we look forward to hearing from you!