2 Medical Call Center Representative Jobs in Springfield, NJ
Adv Lap Surg Inst is Hiring a Medical Call Center Representative Near Springfield, NJ
Job Description
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Receive inbound calls and place outbound calls
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Upsell products and services when appropriate
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Job Summary
Full Time
$56k-70k (estimate)
04/14/2024
05/03/2024
The following is the career advancement route for Medical Call Center Representative positions, which can be used as a reference in future career path planning. As a Medical Call Center Representative, it can be promoted into senior positions as a Nurse Supervisor - Phone Triage that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Call Center Representative. You can explore the career advancement for a Medical Call Center Representative below and select your interested title to get hiring information.
