ADS, Inc. began more than 20 years ago by outfitting Navy SEALS with quality dive equipment, and today we're proud to manage 3,000 supplier partnerships and over 50,000 products.

Please watch this video to learn more about ADS Inc! http://bit.ly/ADS_Mission

Job Title: Technical Support Specialist

Location: ADS Headquarters (Virginia Beach, VA)

ADS, Inc. is looking for a Technical Support Specialist to join it's IT Department. In this role, your responsibilities will include (but are not limited to) assisting internal ADS, Inc. employees in the installation, maintenance, and general support of systems including laptops, printers, and desk phones. This individual will be responsible for helping employees with any technical challenges they may experience. Applicants must have a have strong set of communication skills, and knowledge of Windows 10, Mac OSX, Office 365, Adobe, Java, and other similar computer software.

Responsibilities

• Assists in the installation, maintenance, and general support of systems including but not limited to laptops, printers, and desk phones.
• Troubleshooting general Windows 10 and MAC OSX problems
• Troubleshooting Office 365, Adobe, and Java related problems.
• Imaging computers and maintaining on-hand inventory.
• Responding to Helpdesk tickets in a timely manner and following up as needed.
• May help perform user profile backups when switching equipment
• Familiar with standard concepts, practices, and procedures within our environment.
• Relies on limited experience and judgment to plan and accomplish goals.
• Will assist in a variety of IT implementations and projects.
• Performs a variety of tasks.
• Works under general supervision.

Minimum Requirements

• May require an Associate’s Degree or its equivalent with 0-2 years of experience in the field or in a related area.
• CompTia A and Security certifications preferred.

Qualifications

• A certain degree of creativity and latitude is required.
• Strong self-management skills as well as ability to work as a contributing member of a multi-discipline team.
• Excellent communication skills
• Must be able to easily collaborate with fellow team members.
• Detail-oriented and collaborative. You thrive in a fast-paced agile environment.
• Hunger to learn and grow. Educate yourself on the latest technologies and best practices.

ADS believes that a diverse work environment leads to bigger thinking and more creative solutions to our customers problems and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identification, national origin or any other legally protected characteristic. We strive to represent our community with a workforce diverse in gender and ethnicity. We actively seek out veterans and the disabled for opportunities at ADS.

Please note: ADS may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, covered employees may be required to provide adequate documentation of full vaccination against COVID-19, unless otherwise qualified for legal medical or religious accommodation.