SUMMARY:

· Supervise the daily functions and activities of the teller line

· Processing of teller transactions to assist with customer traffic

· Recognize and Reward teller team members for excellent performance

· Demonstrate operational excellent in teller processing

· Ensure operational soundness of the branch

· Ensure compliance with government regulations

· Ensure compliance with bank policies and procedures

· Serve as a role model to others with regard to professionalism in both appearance & behavior

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ESSENTIAL DUTIES:

Service:

· Being courteous – make eye contact, smile, extend greeting, use name, engage in conversation, etc. all skills prescribed by GEE Consulting firm

· Being knowledgeable – features and benefits of products and services

· Being accurate – cash handling, adherence to policies and procedures

· Being a relationship builder – identify needs-based referral opportunities

Supervision:

· Establish SMART Goals (Specific, Measurable, Attainable, Realistic, Timely)

· Set Expectations

· Conduct weekly observations on teller staff to monitor sales and service skills

· Provide Training & Development

· Provide Coaching – Morning Huddles, On the Spot, One on One, Team

· Scheduling – daily staffing model, vacation schedules, etc.

· Completion of Performance Reviews – 90 day, quarterly, annual evaluations

· Ensure proper communications and timelines are being adhered to on issues that require employee conferences reports or similar documentation

· Monitor & Measure Results – observations, customer feedback, reporting, etc.

· Handle Exceptions and Address Customer Concerns

· Provide teller overrides for various teller transactions as needed and according to the bank procedures

· Coach tellers on skills learned from GEE Consulting on how to be an active listener and identify referral opportunities

· Monitor teller’s performance and adherence to teller referral guidelines

· Monitor and facility related issues through routine exterior and interior inspections, communicate them with the AOM and ensure they are being addressed in a timely manner

Operations:

· Participate in Branch Opening and Closing Procedures

· Participate in balancing of Branch ATMs and processing ATM deposits

· Participate in processing of daily night deposit transactions

· Adhere to policies and procedures – understanding the impact on audit and compliance

· Adhere to proving standards

· Ensure timely and accurate routing of work

· Maintain appropriate individual teller cash limits

· Daily, balance all branch GL’s and resolve any differences

· On the 1st of the month, balance all branch GL’s in preparation for monthly audit

· Assist tellers in researching any teller differences as they occur according to bank procedures

· Monitoring completion of daily logs to ensure accuracy and correct errors or omissions

· Performing monthly audits and review of security checklist

· Conduct periodic spot checks throughout the branch daily to ensure compliance of bank policies and procedures

· Communicating changes in policy and procedure as they occur

· Communicate any operational concerns with Area Operations Manager

· Work with platform on monitoring branch exception report and help to resolve any issues as needed

*Required to attend or participate in necessary compliance training, including but not limited to BSA, Security, Information Technology, OFAC, Privacy and applicable BVS courses.

Skills Required:

* Leadership Skills

* Interpersonal Skills – relate to coworkers, inspire/motivate, and mitigate conflict

* Written and Verbal Communication Skills

* Planning & Organizational Skills

* Judgment and Decision-Making Skills

* Analytical Skills

* Problem Solving Skills

* Flexibility/Adaptability & Ability to Manage multiple priorities

* Time Management Skills

JOB REQUIREMENTS:

High School Graduate

Two years teller experience

Minimum of one-year Supervisory Experience

Excellent Verbal & Written Communication Skills

Ability to travel to other area branches as need for coverage

ADDITIONAL RECOMMENDED TRAINING:

Notary Public

EQUAL OPPORTUNITY EMPLOYER/VETERAN/DISABLED

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person