The Fiber Billing Help Desk team promotes loyalty initiatives by handling customer inquiries and helping resolve customer issues

This includes coordinating communication across all relevant internal departments to educate customers, provide resources to customers and improve internal customer databases to deliver a consistently great customer experience.

This person will engage with customers and internal staff in a positive manner and perform primary functions including but not limited to :

• Professionally and effectively handling by phone and email contact.
• Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contact
• Adhering to quality standards, including company procedures, policies and legal requirements.
• Participating in individual and team coaching sessions and proactively providing and receiving feedback.
• Managing customer contact databases to support billing and client service functions
• Completing ad hoc projects and related deliverables, as assigned.
• Handle objections into a commitment to pay.

Education and Requirements

• One to two years customer service experience in an office environment (previous Call Center experience preferred).
• Experience in a multi-functional role and using multi-company accounting software package Oracle and ServiceNow Preferred
• 4 year college degree preferred, in Accounting, Business or equivalent experience.
• Complete use and functionality of the Microsoft 2010 Office product suite.

Last updated : 2024-05-08