About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Job Summary: The Dealer Relations Coordinator will perform various administrative and operational duties relating to the sale: Assist the sales team in servicing dealer relationships, development of new business, retention of existing business and any other duties and responsibilities required. Provide the necessary support to the field sales team.

Responsibilities and Duties:

• Administrative and operational functions such as:
  • Determining all pre-sale activities, scheduling transportation, numbering units, setting the sale, flooring units, handling units requiring reconditioning services, and entering announcements.
  • Maximizing the number of DealerBlock and LiveBlock listings by working with relative departments within the auction.
  • Auditing online representation of vehicles – photos, condition, damages, and announcements.
• Sale day duties such as customer service, IF duties, block representation, post-sale reporting, and LiveBlock sale auditing, and arbitration.
• Be familiar with policies and procedures for handling all aspects of customer complaints and disputes and resolve in a friendly, courteous manner, such as:
  • Advising managers of serious complaints or incidents.
  • Assisting dealers with any problems, discuss PSI results, and coordinate arbitration issues.
  • Effectively and efficiently managing the dealer sales inventory as requested by the customer.
• Operational duties such as numbering vehicles, ensure all vehicles are on spot for sale, make reconditioning recommendations, ensure all repairs are completed in a timely manner, verify condition reports are complete and posting cars to online platform.
• Reconcile online sold vehicles Verify purchases are accurately recorded. Assist in preparation of bill of sale, sale reports and post reconditioning charges incurred. Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling services, payment and shipping information.
• Account specific requirements for posting units on different online software and transferring images from one platform to the other one.
• Properly use and navigate ADESA's CRM tool to logging calls, run reports, and view dashboards.
• Process any online arbitration through Salesforce until case is closed.
• Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Make sure all Department area conditions do not threaten employee or customer safety.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
• Assist customers with any problems. Effectively and efficiently manage the vehicle inventory as requested by the customer.
• Outdoor/Indoor duties
• Other duties as assigned

Qualifications:

• A minimum of one (1) to (3) three years of account management, office and customer service experience preferred.
• Strong computer ability with basic knowledge in Microsoft Office Suite including Word, Excel and Outlook.
• Ability to work independently and exercise good business judgment and discretion to analyze and address opportunities.
• Well-organized and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• Strong multitasking skills along with the ability to adapt to changing work environments.
• Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.
• Must be qualified to operate a motor vehicle and possess a valid driver's license.
• High School Diploma/GED required.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.