Hybrid Schedule | STRATEGIC CUSTOMER SERVICE SPECIALIST - Oswego, IL

Hours: 8 hour shift, 8-4:30pm

Pay: $55-61k (based on experience)

Our client in the south suburbs is looking to hire a sharp Customer Service Specialist! The individual in this role will provide world class customer support to both internal and external customers while maintaining complete awareness of all matters for assigned customers Apply today!

Job Description:

• This position is the primary internal representative of our organization and must convey to the customer a sense of expertise in grinding wheels, services and capabilities
• Is responsible for communicating customer requirements to our engineering, technical, and production teams in accordance with established processes
• Communicate directly with customers and outside sale representatives via phone and email to represent the company and obtain orders
• Track and report late orders and expedite requests for the production department to prioritize efforts in reduction of late orders, and best solutions for expedite requests
• Process customer orders in a courteous, efficient, and timely manner
• Organize workflow to meet customer deadlines
• Understand and appropriately use the company pricing system and policies
• Review quotes, orders, shipping documents, and invoices for accuracy
• Follow systems and procedures outlined in company manuals/systems
• Provide confirmations and updates to Customer, Sales, Production, and direct supervisor
• Pro-actively draw out customer information to better service order requirements and provide a high level of customer satisfaction through active listening skills
• Pro-active customer order management through anticipating customer needs and knowing order patterns
• Be responsible for ensuring issues are escalated to managers for prompt investigation and action as required
• Any other duties as assigned by supervisor

Required Experience:

• 3 years of high level customer service/account management experience
• experience with B2B full cycle customer service
• Tech savvy and intermediate skills in Microsoft Office
• Experience with an ERP system

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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