The Role

Addepar is currently seeking an experienced IT Support Manager to lead our US-based IT Support team! This team operates across three locations, managing office systems and providing enterprise user support for our rapidly expanding global corporate environment.
Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $100,000 - $150,000 (base salary) bonus equity benefits.

What You’ll Do

• Foster a positive and collaborative work environment, guiding and coaching to ensure continuous employee development.
• Supervise day-to-day IT Support operations, ensuring timely ticket resolution by effectively prioritizing and delegating tasks to meet SLAs.
• Collaborate with IT Engineering to identify emerging technical issues and trends, implementing proactive solutions.
• Deliver metrics to measure IT services' effectiveness, regularly reporting on key performance indicators to IT leadership.
• Oversee the end-to-end user lifecycle, including streamlined onboarding and offboarding processes in collaboration with key partner teams.
• Provide dedicated support to Addepar's Executive team, building strong partnerships and promptly addressing their needs.
• Affiliation with our registered investment adviser, ASIM, and our broker-dealer, Acervus Securities.

Who You Are

• Passion for driving professional development, actively mentoring and nurturing the growth of team members!
• Bachelor's degree in Business Information Systems, Engineering, Computer Science, or equivalent work experience.
• 2 years of IT team leadership experience, supporting endpoints, networks, telecom, and A/V systems.
• Hands-on experience administering Okta, Google Workspace, Jira/Confluence, Slack, or similar tools, alongside other widely used SaaS products.
• Proficiency with Apple systems in corporate environments, with some exposure to Windows equivalents.
• Expertise in IT infrastructure planning and development, including research into new capabilities and systems.