Summary

The Employee Investigative Technician is a credentialed employee responsible for processing large amounts of data from approved databases during the field investigation. A successful Investigative Technician must follow ADC LTD NM and PSID policies and procedures and meet the following expectations.

Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: 

• Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
• Process large amounts of data and documents completely and accurately through established procedures.
• Conduct data retrieval from approved databases and record providers as required.
  • Submit quality reports of investigations (ROIs) in a timely manner.
  • Remain in compliance with the National Training Standards (NTS), the Federal Investigative Standards (FIS) and all other applicable federal regulations.
  • Complete priority and expedited leads by request.
  • Maintain a working knowledge of agency guidance and transmittals.
• Organize time and resources to ensure timely completion of data retrieval.
  • Meet all investigative deadlines.
  • Complete priority and expedited requests as needed.
• Track and log data retrieval progress and completion.
• Maintain compliance with all mandatory and assigned training, security, and credential requirements.
• Maintain a working knowledge of Roadrunner.
• Quickly troubleshoot issues as they arise.
  • Immediately troubleshoot system access issues with support from ADC LTD NM.
• Report significant changes to databases or the types and amounts of information typically received from databases and/or record providers that may impact the investigative process.
• Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees, vendors and contractors.
• Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor.
  • Request training as needed from their supervisor, PSID quality operations manager, or ADC LTD NM Training Department.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with PSID and ADC LTD NM personnel as necessary.
• Perform all other duties as assigned.

Performance Metrics

• Subject to incoming case volumes:
  • Process a minimum of 10 leads per day on average for baseline productivity. 
  • Process a minimum of 15 leads per day on average for mid-range productivity. 
  • Process a minimum of 20 leads per day on average for high productivity.
• Close no more than 8% of all case parts late.
• Fewer than 2% of all case parts contain significant adjudicative deficiencies.

Education, Experience and Skills

• Minimum of an associate’s degree from an accredited university; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).
• Ability to maintain a professional demeanor with strong customer service and interpersonal skills.
• Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.
• Excellent organization and prioritization skills.
• Strong analytical skills and detailed-oriented.
• Strong verbal and written communication skills, including highly technical writing, proofreading, and editing.
• Possess and maintain a valid driver’s license and access to reliable transportation.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
• Thorough understanding of federal investigative standards, including the investigative tiers, issue resolution and adjudication.
• Thorough understanding of ADC LTD NM investigative system, process and procedures.
• Familiarity with federal and ADC LTD NM security standards.

Supervisory Responsibility 

This position does not carry any supervisory responsibilities.

Work Authorization/Security Clearance

Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.

Position Type/Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.

Work Environment & Physical Demands

While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.

Probation

Six-month probation at start of initial employment and/or when position is new for the employee.

Travel

None.

Benefits

Full benefit package as outlined per ADC policies and procedures.

ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.