Background

Adams’ reputation is based on quality products priced competitively It is also known for its friendly shopping and working environment, and excellent customer service.

General Purpose

The Pizza Shop Supervisor provides customer-friendly service to our valuable customers and provides the quality products that Adams is known for.

This means fulfilling customer requests, ensuring that the department is operating smoothly by assigning and delegating tasks, opening and closing the department, filling and rotating the cases, and being the final line for quality control in the department.

Reports To : Pizza Shop Manager

FLSA Status : Non-exempt

Principal Responsibilities

• Must be 18 years of age or older
• Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging customers, maintaining outstanding standards, solid product knowledge and assisting customers with their questions
• Greet customers personally and thank them appreciatively for shopping at Adams
• Assign tasks to associates and rotate people and tasks as business needs require
• Delegate work to associates to improve and maintain smooth and efficient department operation
• Assist in training department team members
• Rotate products and educate team members on the importance of product rotation and how to handle and display products properly
• If assigned, assist in ordering both perishable and non-perishable supplies for the department
• If opening, perform start of day procedures, including turning on equipment, prepping toppings, etc.
• If closing, perform end of day procedures
• Prepare products for catering events, holidays, and special events
• Perform prep work as assigned
• Be able to prepare all lunch items to order
• Refill products according to freshness guidelines
• Take inventory and purchase / transfer products of quality and freshness to be used in restocking
• Weigh, price and store products
• Be the final line for quality control : look for packaging issues, sell-by dates, and be vigilant about quality and presentation of all products put into the case
• Receive and put away deliveries; check weights for accuracy and match inventory to bill
• Take customer orders both in person and on the phone
• If assigned, work with advertising to develop and promote sale items
• Clean cases, including wiping shelves and keeping glass clean at all times
• Clean dishes and equipment used and put them away once dry
• Keep all areas of the department clean and organized, including sales floor, counters, cases, coolers, preparation, and production areas
• When a customer needs assistance, give the customer priority over the task at hand
• Monitor and maintain clean working area and cooking surfaces to make pizzas
• Prepare all raw materials required for cooking such as cutting all vegetables and preparing dough
• Responsible for presentation through plating the pizza appropriately, placing it on display or packaging and wrapping it appropriately

Physical Requirements

• Ability to work in hot and cold temperatures for long periods of time
• Ability to work varied hours / days to oversee department operations
• Ability to stand for long periods of time
• Safe raw food handling

Qualifications

• Be food safety certified
• Communicate clearly with customers and co-workers, and store management team
• Employees are our internal customers; treat them with the same courtesy and respect as our external customers
• Must work efficiently and at a productive pace per department needs
• Must be able to work scheduled shift
• Follow all department safety policies and procedures
• Be able to concentrate on tasks in order to avoid injury and waste of product
• Be knowledgeable about Adams product recommend cooking methods and ideas to customers by exploring customer preferences and advocating Adams product

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required for this position.

It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required.

I understand and confirm that I am able to carry out the duties of this position.

Last updated : 2024-04-03