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Field Service Representative
ADACEL Washington, VA
$50k-69k (estimate)
Full Time | IT Outsourcing & Consulting 3 Months Ago
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ADACEL is Hiring a Field Service Representative Near Washington, VA

Arlington, VA (DCA)

Location: Reagan Washington National Airport, Arlington, Virginia, USA
Job Status: Full-time
Date Posted: //

Duties and Responsibilities:
  • Troubleshoot and maintain TSS hardware components

o Fault isolate/replace displays/monitors, and computer
equipment/peripherals, e.g., hard drives, video cards,
desktops/laptops, printers, etc. as necessary

  • Troubleshoot, isolate, and resolve software problems
o Perform step-by-step procedures for acquiring and installing

software upgrades and patches
o Evaluate local conditions and make proper decisions in

conjunction with the Contractor’s TSSC
o Load operating systems and applications as required
o Update existing software and site data as required

  • Perform start-up and shut-down procedures
  • Perform system back-up procedures
  • Train FAA personnel on TSS maintenance and operation
  • Operate TSS for proficiency, recurrent. and qualification training
  • Brief FAA and Contractor management on simulator performance and
utilization
  • Develop and maintain site simulator utilization reports reflecting
frequency and type of training done
  • Backup and manage scenario data
  • Act as a Pseudo Pilot when needed (the TSS Pseudo Pilot simulates

aircraft movement at an airport and engages/communicates with an
ATCT controller as a pilot.)

  • Tower Simulation Scenario development:
o Determine step-by-step procedures for building scenarios
o Incorporate the training objectives into the development of the

training scenarios
o Create scenarios at the request of the FAA with minimal assistance
o Train personnel identified by the FAA to create and maintain

scenarios.

Qualifications:
Required

  • Knowledge of computer hardware and operating system software similar
to, or more complex than the TSS
  • Minimum of four () years of FAA or US Military ATC experience, or a
minimum of four () years of combined FAA and US Military ATC
experience, or a degree in Air Traffic Control or Air Traffic Management
from the Air Traffic – Collegiate Training Initiative (AT-CTI).
Skills/Abilities/Certifications:
  • Certification Requirements:
  • As required for Remote Pilot Operations
Other:
  • Clearance Level Must Be Able to Obtain: Public Trust
  • Potential for Teleworking: No
  • Travel: As Required
How to Apply:

Disclaimer:
Adacel Technical Services is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, and protected
veteran status. color, religion, sex, sexual orientation, gender
identity, national origin, disability, and protected veteran status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$50k-69k (estimate)

POST DATE

02/12/2024

EXPIRATION DATE

06/07/2024

WEBSITE

adacel.com

HEADQUARTERS

ORLANDO, FL

SIZE

50 - 100

FOUNDED

1987

CEO

GARY PEARSON

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About ADACEL

Welcome to Adacel - the world leader in air traffic management and air traffic control simulation and training solutions. Adacel is the company of choice for Air Navigation Service Providers (ANSPs) worldwide with oceanic, en route, approach and tower airspace environments. More than 21% of the worlds airspace is controlled with Adacels Aurora air traffic management technology. Adacels ATC solution incorporates MaxSim an industry-leading air traffic control simulator used for controller training by civil and military authorities including ANSPs, universities, airport authorities, defense & se...curity organizations. More
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If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Field Service Representative job description and responsibilities

A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Field Service Representative jobs

Always provide an outstanding field service support to customers.

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Review field services done with the customer before leaving to ensure 100% resolution.

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Take the time to attend to customer service, customer support, and customer experience trainings whenever available.

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As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.

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Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.

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